# TELUS Visual Support

> Runs network tests to help TELUS customers resolve connectivity issues.

Canonical page: [https://chrome-stats.com/d/com.telus.TELUS\_Visual\_Support](https://chrome-stats.com/d/com.telus.TELUS_Visual_Support)

## Overview

- **ID:** `com.telus.TELUS_Visual_Support`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** TELUS
- **Category:** TOOLS
- **Downloads:** 90,484
- **Version:** 26.18.2
- **Last updated:** 2026-08-28
- **First published:** 2024-05-24
- **Publisher country:** CA
- **Size:** 50 MB
- **Data as of:** 2026-09-11
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.telus.TELUS_Visual_Support)
- **Website:** [https://routethis.com](https://routethis.com/)
- **Privacy policy:** [https://www.routethis.com/privacy-policy](https://www.routethis.com/privacy-policy)

## Description

TELUS Visual Support is a handy Chrome extension designed to help TELUS customers troubleshoot and resolve internet connectivity problems effortlessly. Whether you're facing slow speeds, video buffering, wireless coverage challenges, or device-specific issues, this tool runs essential network tests to diagnose the root causes.

By using TELUS Visual Support, users can quickly identify potential problems affecting their internet performance and receive guidance to restore their connection to optimal levels. This extension ensures a smoother internet experience, allowing you to enjoy all your connected devices without interruptions.

## Rankings

- #231,164 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.CHANGE_WIFI_MULTICAST_STATE`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECORD_AUDIO`
- `android.permission.REORDER_TASKS`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.telus.TELUS_Visual_Support.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.telus.TELUS_Visual_Support)