# My Telstra

> Manage your Telstra services, get help and so much more with the My Telstra app

Canonical page: [https://chrome-stats.com/d/com.telstra.mobile.android.mytelstra](https://chrome-stats.com/d/com.telstra.mobile.android.mytelstra)

## Overview

- **ID:** `com.telstra.mobile.android.mytelstra`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Telstra Limited
- **Category:** TOOLS
- **Downloads:** 10,929,102
- **Rating:** 4.15 / 5 (130,544 ratings)
- **Version:** 128.0.366.110006
- **Last updated:** 2026-08-12
- **First published:** 2012-07-16
- **Publisher country:** AU
- **Size:** 82 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.telstra.mobile.android.mytelstra)
- **Website:** [https://www.telstra.com.au](https://www.telstra.com.au/)
- **Privacy policy:** [https://www.telstra.com.au/privacy/telstra-privacy-statement](https://www.telstra.com.au/privacy/telstra-privacy-statement)

## Description

My Telstra lets you manage your Telstra services from your browser quickly and securely. Track orders, make payments, update personal details, manage multiple services, recharge plans, monitor usage and restart your modem. Check internet speed, monitor outages, shop devices and accessories, and access Telstra Plus rewards — all from the app.

Get help fast with in-app messaging and notifications, with 98% of queries resolved in-app. Built-in McAfee-powered security scans files and offers Safe Browsing (may request VPN permission) to detect and protect against threats; these permissions are used solely for security features, not core app functions.

## Rankings

- #12,976 — Overall
- #115 — Top app in Australia

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_BACKGROUND_LOCATION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.EXPAND_STATUS_BAR`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.INTERNET`
- `android.permission.MANAGE_EXTERNAL_STORAGE`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.QUERY_ALL_PACKAGES`
- `android.permission.READ_BASIC_PHONE_STATE`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.REQUEST_DELETE_PACKAGES`
- `android.permission.SCHEDULE_EXACT_ALARM`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EMBEDDED_SUBSCRIPTIONS`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `android.webkit.resource.AUDIO_CAPTURE`
- `android.webkit.resource.VIDEO_CAPTURE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.ACTIVITY_RECOGNITION`
- `com.google.android.gms.permission.AD_ID`
- `com.telstra.mobile.android.mytelstra.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.telstra.mobile.android.mytelstra.com.liveperson.permission.COBROWSE_ACTIONS`
- `com.telstra.mobile.android.mytelstra.com.liveperson.permission.HYBRID_SDK_ACTIONS`
- `com.telstra.mobile.android.mytelstra.com.liveperson.permission.WELCOME_MESSAGE_ACTIONS`
- `org.fidoalliance.uaf.permissions.FIDO_CLIENT`

## Review summary

Users largely praise the My Telstra app for easy navigation and quick recharge options, plus convenient account management and plan viewing. However, the majority of complaints center on reliability: slow loading, freezes, and crashes; recharge failures and login/account access problems (frequent logouts, forced password changes, redirects). A noticeable minority also calls the pricing expensive for the features offered, impacting perceived value. Overall the app is easy to use, but reliability and value are inconsistent, with several users seeking stability improvements and smoother authentication and recharge flows.

### Pros

- Easy to use / intuitive navigation
- Fast recharge with multiple options
- Ability to manage prepaid accounts and make payments
- Provides plan options and easy account checks
- Generally positive usability feedback

### Cons

- Very slow to load / freezes and crashes
- Recharge failures / unable to recharge
- Frequent login issues and account access problems (logouts, redirects, password changes)
- Expensive plans / pricing
- App instability / not fully functional (e.g., limited features like Telstra Plus)

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.telstra.mobile.android.mytelstra)