# CloudPhone for Business

> Transform your smartphone into a business phone system.

Canonical page: [https://chrome-stats.com/d/com.telcentris.cloudphone](https://chrome-stats.com/d/com.telcentris.cloudphone)

## Overview

- **ID:** `com.telcentris.cloudphone`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** Voxox
- **Category:** BUSINESS
- **Downloads:** 145,807
- **Rating:** 3.66 / 5 (453 ratings)
- **Version:** 5.8.1
- **Last updated:** 2024-11-04
- **First published:** 2016-04-11
- **Size:** 25 MB
- **Data as of:** 2025-05-31
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.telcentris.cloudphone)
- **Website:** [http://www.cloudphone.com](http://www.cloudphone.com/)
- **Privacy policy:** [http://www.cloudphone.com/privacy-policy/](http://www.cloudphone.com/privacy-policy/)

## Description

CloudPhone for Business transforms your smartphone into a powerful business phone system you can take anywhere. With a CloudPhone account and mobile app, you get a dedicated toll-free or local number, unlimited phone extensions, and professional call management features.

The service offers personalized greetings and an auto-attendant menu to route calls seamlessly, creating the impression of a large enterprise. Additional features include free business texting across the US and Canada, call recording, conference calls, call forwarding, and crystal-clear call quality using a patented codec. CloudPhone also enables calls to international destinations at competitive rates, making it ideal for growing businesses seeking mobility and professionalism on the go. Learn more and sign up for free at www.cloudphone.com.

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BROADCAST_STICKY`
- `android.permission.CALL_PHONE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_PHONE_CALL`
- `android.permission.INTERNET`
- `android.permission.MANAGE_OWN_CALLS`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_SIP`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_CONTACTS`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`

## Review summary

Users appreciate CloudPhone as an affordable alternative for business VoIP needs but report multiple issues affecting reliability, such as call quality problems (echo, dropped calls), poor notifications, and inconvenient app features like texting restrictions. Customer service is generally unresponsive or insufficient. Many users express frustration over unexpected billing hikes and lack of transparency. While some praise the service's utility and customer support, repeated technical and service issues lead to dissatisfaction and switching to competitors.

### Pros

- Affordable alternative to competitors like Grasshopper and Nextiva.
- Offers VoIP calling features suitable for small businesses.
- Has a free trial period (though disputed).
- Customer service experience varies but can be helpful according to some users.

### Cons

- Significant call quality issues including echo, customers cutting out, and dropped calls.
- Poor and unresponsive customer service, mostly limited to chat and tickets.
- Unreliable notifications for calls and texts; missed calls are common.
- Unexpected price increases and lack of clear communication about billing changes.
- App usability problems such as only allowing texts to saved contacts and lack of forwarding texts.
- Technical limitations: calls only work on WiFi, poor call transfer experience, lacks hold music on transfers.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.telcentris.cloudphone)