# CapyDesk

> Corporate helpdesk in your pocket. Manage tickets, SLAs, and much more.

Canonical page: [https://chrome-stats.com/d/com.tecadi.capydesk](https://chrome-stats.com/d/com.tecadi.capydesk)

## Overview

- **ID:** `com.tecadi.capydesk`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** tecadi.labs
- **Category:** BUSINESS
- **Downloads:** 14
- **Version:** 2.34.4
- **Last updated:** 2026-07-31
- **First published:** 2026-03-20
- **Publisher country:** BR
- **Size:** 30 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.tecadi.capydesk)
- **Website:** [https://www.tecadilabs.com.br](https://www.tecadilabs.com.br/)
- **Privacy policy:** [http://www.tecadilabs.com.br/privacy-policy.html](http://www.tecadilabs.com.br/privacy-policy.html)

## Description

CapyDesk is a powerful enterprise helpdesk mobile app that keeps your support team connected and productive — anywhere, anytime.<br><br>Whether you&#39;re an IT agent resolving incidents, a manager tracking SLAs, or an end user submitting requests, CapyDesk puts your entire helpdesk in your pocket.<br><br>MAIN FEATURES<br><br>Ticket Management<br>• View, search, and filter tickets with real-time updates<br>• Create new tickets directly from your mobile phone<br>• Update status, priority, and assignees from anywhere<br>• Add comments with formatted text support<br><br>Dashboard and Analytics<br>• Real-time dashboard with statistics and overview of tickets<br>• Activity feed with recent updates<br>• Alerts from your organization<br><br>SLA Tracking<br>• Monitor SLA compliance with visual indicators<br>• Track response and resolution time targets<br>• Stay ahead of violations with SLA status at a glance<br><br>Time Tracking<br>• Log time directly on tickets<br>• Track billable and non-billable hours<br>• Set visibility (Everyone or Internal)<br><br>Comments and Collaboration<br>• Public and internal comments on tickets<br>• Timeline with complete ticket history<br>• Internal notes visible only to agents and administrators<br><br>Asset Management<br>• Browse and Search Organization Assets<br>• Scan QR codes to quickly find assets<br>• Report issues directly from asset details<br><br>Customer Satisfaction<br>• View CSAT search results by ticket<br>• Track customer feedback and reviews<br><br>Jira Integration<br>• View Jira issues linked to tickets<br>• Seamless connection between helpdesk and development<br><br>Enterprise Ready<br>• Multi-tenant architecture with secure authentication<br>• SSO support with Azure AD for corporate login<br>• Profile-based access (Admin, Agent, End User)<br>• Full localization: English and Portuguese (Brazil)<br>• Light, dark, and system theme support<br><br>CapyDesk is the mobile app for the CapyDesk enterprise helpdesk platform. A CapyDesk account is required to use this app. Contact your organization&#39;s administrator for access.

## Rankings

- #2,732,809 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.INTERNET`
- `com.android.vending.CHECK_LICENSE`
- `com.tecadi.capydesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.tecadi.capydesk)