# TeamViewer Universal Add-On

> THIS APP IS AN ADD-ON TO THE TeamViewer QuickSupport and Host APPS

Canonical page: [https://chrome-stats.com/d/com.teamviewer.quicksupport.addon.universal](https://chrome-stats.com/d/com.teamviewer.quicksupport.addon.universal)

## Overview

- **ID:** `com.teamviewer.quicksupport.addon.universal`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** TeamViewer
- **Category:** PRODUCTIVITY
- **Downloads:** 7,976,042
- **Rating:** 2.85 / 5 (5,411 ratings)
- **Version:** 15.69.796
- **Last updated:** 2026-06-11
- **First published:** 2020-07-24
- **Publisher country:** DE
- **Size:** 6.25 MB
- **Data as of:** 2026-09-11
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.universal)
- **Website:** [https://www.teamviewer.com](https://www.teamviewer.com/)
- **Privacy policy:** [https://www.teamviewer.com/apps-privacy-policy/](https://www.teamviewer.com/apps-privacy-policy/)

## Description

The TeamViewer Universal Add-On is an essential extension designed to work exclusively with TeamViewer QuickSupport and Host applications. It is not a standalone app and activates automatically on supported devices alongside these applications. Once installed, users must enable it in their device's Accessibility settings.

By enabling this add-on, users can share their entire screen content and allow remote control of their device by a supporter. This facilitates efficient and secure remote assistance, making troubleshooting and support more effective for both users and support personnel. The add-on significantly expands the capabilities of TeamViewer's remote support tools, ensuring seamless connectivity and control.

## Rankings

- #16,903 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.WAKE_LOCK`
- `com.teamviewer.quicksupport.addon.universal.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

User reviews are mixed. Some users report stable performance with low battery impact and describe the app positively as good or nice. However, the majority report reliability and usability issues: frequent crashes or inability to open/connect, with reinstallation often cited as the only fix. Setup is perceived as overly complex for non-tech-savvy users, and there are reports of compatibility problems on newer Android versions. Overall, reliability and ease of use are the main drawbacks.

### Pros

- Some users report stable performance with minimal battery drain.
- Several reviewers describe the app as good, nice, or excellent.
- Used by users to help others remotely (e.g., family members).

### Cons

- Frequent stability problems: the app stops working after a few uses.
- Not opening or failing to connect in many cases.
- Often requires reinstalling as the only fix.
- Setup is not user-friendly, especially for elderly or non-technical users.
- Compatibility issues on newer Android versions (e.g., Android 15).

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.teamviewer.quicksupport.addon.universal)