Date	Author	Comment
2025-02-03	He*****	Was paying via B pay system and now being charged 10 dollars per week because of a payment failure of course it is going to fail if you have not got my banking details WAKE UP TO YOURSELVES AND DO THE JOB THAT IS PAID FOR. I have cancelled ( which now takes 4 weeks)the app says I owe nothing but I keep receiving emails that says I owe money, for a sub standard system...
Was paying via B pay system and now being charged 10 dollars per week because of a payment failure of course it is going to fail if you have not got my banking details WAKE UP TO YOURSELVES AND DO THE JOB THAT IS PAID FOR. I have cancelled ( which now takes 4 weeks)the app says I owe nothing but I keep receiving emails that says I owe money, for a sub standard system...
2025-01-09	An*****	The login button doesn't seem to work for about 30 seconds?! Always signed out, might as well use the web login instead
The login button doesn't seem to work for about 30 seconds?! Always signed out, might as well use the web login instead
2024-12-25	Ri*****	Missing some functionality available in SuperHub such as tracking the progress of a fibre upgrade but, otherwise, it does the job. Simple and easy to use.
Missing some functionality available in SuperHub such as tracking the progress of a fibre upgrade but, otherwise, it does the job. Simple and easy to use.
2024-12-23	Mi*****	After the current update it doesn't show the call,text,mms you make in usage details it only shows how much data you use daily. Previous it's showed all your calls,text,mms you made (date/time). ☹️
After the current update it doesn't show the call,text,mms you make in usage details it only shows how much data you use daily. Previous it's showed all your calls,text,mms you made (date/time). ☹️
2024-12-21	Br*****	Data usage on nbn has disappeared with the latest update. Please bring it back. Also a change in boost days means it comes out of your banked days first not your monthly allowance, why? At least the update has fixed activating boost days.
Data usage on nbn has disappeared with the latest update. Please bring it back. Also a change in boost days means it comes out of your banked days first not your monthly allowance, why? At least the update has fixed activating boost days.
2024-12-20	Ol*****	Hit or miss with setting up direct debit or paying a bill, I tried to make a payment and keeps rejecting it, switched to the website version and made a payment instantly.
Hit or miss with setting up direct debit or paying a bill, I tried to make a payment and keeps rejecting it, switched to the website version and made a payment instantly.
2024-12-18	Iv*****	What's the point of the app when you cant even reach online chat via the app? Plus the app freezes trying to activate biometrics
What's the point of the app when you cant even reach online chat via the app? Plus the app freezes trying to activate biometrics
2024-12-17	Ja*****	As of the xmas update 2024, usage is not visible for my Opticomm service.
As of the xmas update 2024, usage is not visible for my Opticomm service.
2024-12-11	Li*****	It's unfortunate you took away data banking, I had saved up almost 100gb off of a small plan, and now it's disappeared. Also, there is no contact number in the app anymore, so you're getting a 1 star review on here. Your internet is also terrible, im constantly turning my modem(which I got from you) off and on again so the internet connects to the modem again. Having called you while it was off once and magically after asking, it was turned back on.
It's unfortunate you took away data banking, I had saved up almost 100gb off of a small plan, and now it's disappeared. Also, there is no contact number in the app anymore, so you're getting a 1 star review on here. Your internet is also terrible, im constantly turning my modem(which I got from you) off and on again so the internet connects to the modem again. Having called you while it was off once and magically after asking, it was turned back on.
2024-12-11	De*****	Finally fixed in an update in December 2024. Most bugs seem to be resolved.
Finally fixed in an update in December 2024. Most bugs seem to be resolved.

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