Subway® - Official App

Name: Subway® - Official App
Rating: 3.625 (31290 reviews)
Author: Subway International BV

Welcome to the official Subway® app.

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Welcome to the official Subway® app, designed for true Sublover fans. This app simplifies your Subway experience by letting you earn points on every purchase, unlocking free food and access to exclusive offers and competitions. With the Subway Rewards program, every 10p spent brings you closer to delicious rewards.

Order ahead to skip queues and save time, or get your favorite subs delivered straight to your door through our delivery partners. Join the Subsquad™ by inviting friends—earn 50 bonus points when you and your friends place orders within 4 hours. Plus, invite mates to join Subway Rewards and receive 200 points after their first purchase. Discover the full menu, provide feedback, and find your nearest store conveniently in one app.

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By:: Subway International BV
Downloads:: 3,835,519 1.61K
Rating:: 3.63

(31,290) 3 new ratings
Version:: 1.9 Last updated: 2024-05-08
Email:: gu*****@subway.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: 9 hours ago

User reviews

Users frequently report that the Subway® official Android app is slow, buggy, and unreliable. Login and verification processes are fraught with issues, often requiring multiple attempts and resulting in being logged out. The app struggles to detect internet connectivity correctly, leading to false offline notifications. Many find the menu options and ordering process confusing or incomplete, with saved preferences not retained. The inability to redeem points within the app and poor support at some locations further frustrate users. Despite a visually decent UI, the app's frequent errors and crashes significantly impair user experience.

Pros

Visually good user interface according to some users.
Allows rewards points collection and management, although with limitations.
Has an ordering feature that can work sometimes.
Good potential for real-time operation.
Offers a digital rewards system replacing traditional cards.

Cons

App is frequently slow and unresponsive, with lag on user inputs.
Login and verification process is problematic with invalid or expired codes and frequent logouts.
Frequent errors such as HTTP 530, 'can't play video', and unexpected app crashes.
Poor offline functionality and connectivity detection, with false offline messages despite active internet or WiFi.
Inconsistent or missing menu options and ordering choices; difficulty in customizing orders and saving favorites.
Inability to use points to pay directly within the app; some stores do not support mobile ordering.
App sometimes reverts screen brightness settings and suffers from UI glitches.
Fails to scan QR codes in some outlets, limiting rewards point collection.
Repeated problems with reinstalling or updating the app.
Overall buggy, glitchy, and disappointing user experience leading to frustration.

Recent reviews

I just found out that QR code doesn't scan in some of the outlets. Not everyone wants to use google wallet and this significantly limits rewards points collection. It would be very handy to have menu option, even if not all options are available in all locations, to make a choise before purchase instead being transfered to "Order Now" (i.e. latest "Mild or Wild" or Saver Subs).

Ra*****, 2024-10-02

The Subway UK Android app is a complete letdown. Registering is a dead end, logging in is a lost cause, and the promised verification email is nowhere to be found. It's like trying to open a door with no key – futile and frustrating. A digital journey filled with roadblocks, resulting in an overall dreadful experience. A one-star rating is generous for an app that simply doesn't work.