# Sony | Support for Xperia

> Device-specific support for your Xperia from Sony

Canonical page: [https://chrome-stats.com/d/com.sonymobile.support](https://chrome-stats.com/d/com.sonymobile.support)

## Overview

- **ID:** `com.sonymobile.support`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Sony Corporation
- **Category:** TOOLS
- **Downloads:** 78,187,794
- **Rating:** 3.38 / 5 (15,485 ratings)
- **Last updated:** 2026-09-11
- **First published:** 2018-10-11
- **Publisher country:** JP
- **Data as of:** 2026-09-19
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.sonymobile.support)
- **Website:** [http://www.sonymobile.com](http://www.sonymobile.com/)
- **Privacy policy:** [http://www.sonymobile.com/privacy/](http://www.sonymobile.com/privacy/)

## Description

The Sony Support for Xperia extension offers effortless, device-specific self-support with a personal touch. Use built-in diagnostic tools to test touchscreen, camera, light sensor and other hardware; view software version, memory capacity and application status; and run guided troubleshooting to quickly identify and resolve common issues.

Access product support articles, search community forum solutions, and contact Sony support experts when needed. Note that features may vary by Xperia model, OS version or mobile carrier. The app collects aggregated analytics to improve the service; no personally identifying data is used.

## Rankings

- #1,945 — Overall

## Review summary

Most reviewers find the app useful for checking phone status and Sony-specific guidance, but many report it as bloated, unreliable, and poorly supported on newer devices. Crashes and vague results are common complaints, along with frustration over lack of updates and uninstallability. The sentiment is mixed: some praise its utility for Xperia users and Sony branding, while others deem it unnecessary or nonfunctional.

### Pros

- Useful for checking phone status and device information.
- Helpful for Xperia users with upgrades, UI checks, and guidance.
- Generally positive sentiment and reliable when functioning; strong Sony alignment.
- Positive feedback like 'great app for Sony' and 'very good'.

### Cons

- Bloatware and uninstallability concerns; described as wasteful.
- Compatibility issues and poor ongoing support: not supported by Google, Xperia devices not consistently supported, and updates unavailable.
- Reliability problems: crashes in certain versions (e.g., 8.3.6) and overall instability.
- Unclear or unhelpful results: inaccurate/random results and lack of specifics on what is being deleted or optimized.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.sonymobile.support)