# SolarWinds Service Desk

> Core SolarWinds Service Desk capabilities directly from mobile device.

Canonical page: [https://chrome-stats.com/d/com.solarwinds.service\_desk](https://chrome-stats.com/d/com.solarwinds.service_desk)

## Overview

- **ID:** `com.solarwinds.service_desk`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** SolarWinds
- **Category:** BUSINESS
- **Downloads:** 47,129
- **Rating:** 4.12 / 5 (369 ratings)
- **Version:** 3.5.3
- **Last updated:** 2026-08-10
- **First published:** 2019-07-02
- **Publisher country:** US
- **Size:** 108 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.solarwinds.service_desk)
- **Website:** [http://www.solarwinds.com/service-desk](http://www.solarwinds.com/service-desk)
- **Privacy policy:** [https://www.solarwinds.com/legal/privacy](https://www.solarwinds.com/legal/privacy)

## Description

The SolarWinds Service Desk mobile app provides both technicians and employees with vital service desk capabilities directly from their Android devices. Technicians can receive real-time notifications, track and manage tickets, update issues, and access historical data on the go. Employees gain the ability to submit tickets, request services, consult self-service articles, monitor request statuses, and contribute comments to ongoing tickets. This app ensures seamless IT support accessibility anytime and anywhere, boosting productivity by keeping communication and issue resolution efficient.

Designed for IT service management, SolarWinds Service Desk's mobile solution bridges the gap between on-site and remote support. Whether updating incidents or submitting a service request, users benefit from an intuitive interface tailored to streamline operations and enhance user satisfaction within organizations.

## Rankings

- #307,223 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_APP_BADGE`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.anddoes.launcher.permission.UPDATE_COUNT`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.htc.launcher.permission.READ_SETTINGS`
- `com.htc.launcher.permission.UPDATE_SHORTCUT`
- `com.huawei.android.launcher.permission.CHANGE_BADGE`
- `com.huawei.android.launcher.permission.READ_SETTINGS`
- `com.huawei.android.launcher.permission.WRITE_SETTINGS`
- `com.majeur.launcher.permission.UPDATE_BADGE`
- `com.oppo.launcher.permission.READ_SETTINGS`
- `com.oppo.launcher.permission.WRITE_SETTINGS`
- `com.sec.android.provider.badge.permission.READ`
- `com.sec.android.provider.badge.permission.WRITE`
- `com.solarwinds.service_desk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.solarwinds.service_desk.permission.C2D_MESSAGE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE`
- `me.everything.badger.permission.BADGE_COUNT_READ`
- `me.everything.badger.permission.BADGE_COUNT_WRITE`

## Review summary

SolarWinds Service Desk app offers a convenient and user-friendly interface for managing tickets on mobile, with recent improvements in search and core features. However, multiple users report persistent issues like broken and inconsistent notifications, problems typing ticket replies due to keyboard malfunctions or crashes, and limited functionality compared to the desktop version—lacking asset and inventory management, custom filters, and notification settings. While useful for basic ticket handling, these gaps and reliability issues impact overall usability.

### Pros

- The app has a convenient and easy-to-use interface, helping users manage tickets efficiently.
- Mobile access to ticketing and basic incident management is appreciated by users while on the go.
- Recent updates have improved key functionalities like search and fixed notable bugs.
- Integration of service catalog and inventory features is a positive development.
- The app supports essential ticket operations such as viewing, assigning, and closing tickets effectively.

### Cons

- Push notifications are unreliable, with many users reporting inconsistent or completely broken notification delivery for months.
- Typing replies in tickets is problematic; the keyboard often does not appear or the app crashes when posting longer responses.
- Important desktop features like tasks, asset management, inventory, procurement, and custom filters are missing or limited on the app.
- There is a lack of notification management options, such as filtering notifications for specific ticket groups or audible alerts.
- Issues with single sign-on have been reported historically, and navigation problems persist, such as not opening the app or ticket when clicking notifications.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.solarwinds.service_desk)