# smg360

> smg360 provides access to customer scores, comments, and alerts.

Canonical page: [https://chrome-stats.com/d/com.smg.reporting](https://chrome-stats.com/d/com.smg.reporting)

## Overview

- **ID:** `com.smg.reporting`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** SMG Reporting
- **Category:** BUSINESS
- **Downloads:** 612,038
- **Rating:** 3.20 / 5 (3,976 ratings)
- **Version:** 6.35.1
- **Last updated:** 2026-09-07
- **First published:** 2012-06-11
- **Publisher country:** US
- **Size:** 65 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.smg.reporting)
- **Website:** [http://www.smg.com](http://www.smg.com/)
- **Privacy policy:** [https://www.smg.com/privacy-policy](https://www.smg.com/privacy-policy)

## Description

The smg360 Chrome extension offers SMG clients streamlined, real-time access to vital customer feedback, scores, and alerts. Designed to empower businesses with actionable insights, smg360 allows users to quickly respond to customer comments, enhancing overall brand experience and driving loyalty. With support in over 40 languages, this dynamic reporting app bridges feedback and behavioral data, facilitating informed decisions across the enterprise.

Powered by SMG, a leader in experience management, smg360 combines advanced platform technology with professional services to simplify the collection, analysis, and sharing of customer, patient, and employee insights. This extension is a key tool for organizations seeking to boost engagement, improve customer satisfaction, and drive meaningful business outcomes. Discover more about SMG's comprehensive solutions at www.smg.com.

## Rankings

- #90,067 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.smg.reporting.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Reviews show the app is easy to use and generally helpful for monitoring site performance, with some calling it good or awesome. However, the most common issues are device pairing failures (grey/disabled button), frequent crashes or unresponsiveness (spinning, blank screens, or logouts), and navigation problems after updates. A few users report missing features like quick scores for the day and uneven support. Overall, stability and pairing reliability are the main pain points, while usability remains a strength when it works.

### Pros

- Easy to use / user-friendly interface
- Helps monitor performance across sites
- Overall good / awesome app

### Cons

- Device pairing often fails or remains on a grey/disabled button, making it impossible to pair devices
- The app frequently crashes, logs out, or shows a spinning/blank screen
- The latest update made navigation slower or more confusing
- Missing quick scores or daily score display
- Occasional support issues such as blocked emails or poor assistance

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.smg.reporting)