# Visual Support

> With Visual Support by SightCall, show what you see to experts.

Canonical page: [https://chrome-stats.com/d/com.sightcall.sightcall](https://chrome-stats.com/d/com.sightcall.sightcall)

## Overview

- **ID:** `com.sightcall.sightcall`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** SightCall
- **Category:** BUSINESS
- **Downloads:** 876,484
- **Rating:** 3.88 / 5 (514 ratings)
- **Version:** 7.10.1Build800106708
- **Last updated:** 2026-04-09
- **First published:** 2014-11-06
- **Publisher country:** US
- **Size:** 66 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.sightcall.sightcall)
- **Website:** [https://www.sightcall.com/](https://www.sightcall.com/)
- **Privacy policy:** [https://sightcall.com/app-privacy-policy](https://sightcall.com/app-privacy-policy)

## Description

Visual Support by SightCall is a powerful Chrome extension designed to facilitate live remote assistance by letting support agents and experts see exactly what you see. Using your Android device's back camera or screen sharing, you can interact in real-time with professionals, enhancing troubleshooting and claims handling.

The app is user-friendly and requires an invitation via SMS or initiation through a webpage. It offers advanced features including HD audio, adaptive video frame rates, co-browsing, live remote pointers, two-way drawing annotations, pause and save video/photos, and session recording. User privacy is prioritized as access to stored data requires explicit authorization. This tool is ideal for support, claims, or expert consultations where visual context accelerates issue resolution and improves user experience.

## Rankings

- #73,650 — Overall
- #8 — support

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_CAMERA`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION`
- `android.permission.FOREGROUND_SERVICE_MICROPHONE`
- `android.permission.FOREGROUND_SERVICE_PHONE_CALL`
- `android.permission.INTERNET`
- `android.permission.MANAGE_OWN_CALLS`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECORD_AUDIO`
- `android.permission.USE_FULL_SCREEN_INTENT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.sightcall.sightcall.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users generally praise Visual Support for ease of use, responsive support, and its visual capabilities via remote camera access. The app shines with a stable connection and versatile connectivity (including 3G). Core drawbacks are stability and onboarding issues, reliance on strong signals, occasional Virtual Tour connectivity problems, and billing concerns. Overall, it’s valuable for remote assistance when conditions are good, but reliability and onboarding need improvement.

### Pros

- Helpful and patient support staff (e.g., Ford) providing remote assistance.
- Easy-to-use, slick interface; it works well when the connection is solid.
- Strong visual assistance via remote camera control to capture photos for treatment planning.
- Works on low bandwidth and with multiple connection options (including 3G).
- Enables fast remote service and collaboration for dental care.

### Cons

- Stability issues: the app won't open, freezes, and experiences long latency.
- Onboarding and support gaps: not enough guidance on how to use, and customer service can be hard to reach.
- Reliance on strong network signal: performance degrades with poor signal; some features (e.g., virtual tours) fail.
- Billing concerns: unexpected $39 charge with refund difficulties.
- Connectivity problems: can't connect to Virtual Tour and reports of 60-90 second delays.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.sightcall.sightcall)