# Mitel Connect (Formerly ShoreT

> Bring your desk phone with you wherever you go with the Mitel Connect app.

Canonical page: [https://chrome-stats.com/d/com.shoretel.connect](https://chrome-stats.com/d/com.shoretel.connect)

## Overview

- **ID:** `com.shoretel.connect`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Mitel Android
- **Category:** COMMUNICATION
- **Downloads:** 119,163
- **Rating:** 1.98 / 5 (637 ratings)
- **Version:** 10.11.2408.8
- **Last updated:** 2024-09-13
- **First published:** 2017-08-02
- **Publisher country:** CA
- **Data as of:** 2026-09-22
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.shoretel.connect)
- **Website:** [http://www.mitel.com](http://www.mitel.com/)
- **Privacy policy:** [https://www.mitel.com/en-ca/legal/mitel-micloud-application-privacy-policy](https://www.mitel.com/en-ca/legal/mitel-micloud-application-privacy-policy)

## Description

Mitel Connect (formerly ShoreTel) is a powerful mobile app designed to bring your enterprise phone system to your Android device. With a user-friendly dashboard, you can seamlessly manage calls, voicemails, contacts, and calendar events, ensuring you're always connected whether in the office or on the go.

Key features include the ability to contact colleagues without using carrier minutes, one-click meeting joins, business caller ID for outgoing calls, easy voicemail management, and smooth handover between WiFi and cellular networks. Note that this app requires a Mitel Connect Mobility Router and is intended for enterprise use only, supporting Mitel Connect, Mitel 14.2, and ShoreTel Sky customers. Discover more at https://oneview.mitel.com/s/article/Mitel-Connect-for-Android.

## Rankings

- #204,588 — Overall

## Review summary

Users overwhelmingly report Mitel Connect as unstable and unreliable on Android. The most mentioned issues are frequent crashes and overall instability, calls dropping or failing to connect, and provisioning/sign-in failures during setup. Updates often introduce new problems or worsen performance, and some reviews note the app must run in the foreground to function, limiting background use. While a few reviewers say it used to work or has useful productivity features, the consensus is that reliability and support are major concerns.

### Cons

- Frequent crashes and instability across devices and updates (crashes on launch, during provisioning, signs-in, or randomly), making the app unusable.
- Unreliable connectivity with frequent disconnections and dropped or failing calls; sound quality often poor.
- Provisioning issues (crashes during provisioning; onboarding prompts stuck; issues when entering numbers; setup often fails).
- Update-related regressions (new updates break functionality, cause disconnections, or worsen performance).
- Background/foreground limitations (needs to stay on top and often won’t run in the background; calls may not come through when minimized).

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.shoretel.connect)