# Care+ Diagnostics

> A diagnostic tool for Samsung Care+ Customers

Canonical page: [https://chrome-stats.com/d/com.servify.care.plus.diagnostics](https://chrome-stats.com/d/com.servify.care.plus.diagnostics)

## Overview

- **ID:** `com.servify.care.plus.diagnostics`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** Servify
- **Category:** LIFESTYLE
- **Downloads:** 30,055
- **Rating:** 2.26 / 5 (108 ratings)
- **Version:** 1.2.2
- **Last updated:** 2026-04-27
- **First published:** 2023-08-03
- **Publisher country:** IN
- **Size:** 40 MB
- **Data as of:** 2026-04-30
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.servify.care.plus.diagnostics)
- **Privacy policy:** [https://servify.com/in/privacy/](https://servify.com/in/privacy/)

## Description

**Care+ Diagnostics** is an essential tool designed exclusively for Samsung Care+ customers. This Chrome extension enables users to perform thorough diagnostics on their enrolled Samsung devices, ensuring they meet the criteria to activate their Care+ protection plans.

Users receive an activation code via email, which grants them access to initiate the diagnostic process. By using a secondary smartphone or tablet, customers capture images of their devices according to step-by-step instructions. The system then analyzes these images to assess the device’s condition. If successful, the Care+ plan becomes active, providing comprehensive support and coverage.

With a 10-day window to complete the diagnosis and an option for a second attempt if issues arise, Care+ Diagnostics prioritizes user convenience and accuracy. This reliable extension streamlines the enrollment process and enhances the experience for Samsung Care+ users seeking device protection.

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_NOTIFICATION_POLICY`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.FLASHLIGHT`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.HIGH_SAMPLING_RATE_SENSORS`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_BASIC_PHONE_STATE`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.READ_MEDIA_VIDEO`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.TRANSMIT_IR`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_SETTINGS`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `com.servify.care.plus.diagnostics.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Many users find the app frustrating due to repeated photo rejections and lack of flexible photo retakes, causing delays in activating Samsung Care+ plans. Customer service support is often reported as unhelpful. However, some users report the app is easy to use and appreciate the quick plan activation after submission. The unreliable AI-based photo verification and app interface problems are common pain points leading to poor user experiences, whereas a minority had smooth activations.

### Pros

- Easy to use for some users with clear instructions that can be completed quickly.
- Plan activation can happen promptly after submitting required photos and information.
- Provides extra protection or insurance for Samsung devices, which some users appreciate.

### Cons

- The app frequently rejects photos even when taken correctly, causing frustration.
- Users must retake all photos if one is rejected, with no option to replace individual pictures.
- Customer support is often unhelpful or unable to resolve photo submission or activation issues.
- The AI photo verification process is unreliable and causes significant delays in activation.
- Some users experience bugs with entering activation codes or navigating the app interface.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.servify.care.plus.diagnostics)