# Now Support

> Always here. Always ready.

Canonical page: [https://chrome-stats.com/d/com.servicenow.support](https://chrome-stats.com/d/com.servicenow.support)

## Overview

- **ID:** `com.servicenow.support`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** ServiceNow
- **Category:** BUSINESS
- **Downloads:** 40,929
- **Rating:** 2.09 / 5 (110 ratings)
- **Version:** 22.0.0
- **Last updated:** 2026-09-04
- **First published:** 2020-04-21
- **Publisher country:** US
- **Size:** 107 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.servicenow.support)
- **Website:** [https://www.servicenow.com](https://www.servicenow.com/)
- **Privacy policy:** [https://www.servicenow.com/service-privacy.html](https://www.servicenow.com/service-privacy.html)

## Description

**Now Support Mobile** empowers you to perform essential administrative tasks anytime and anywhere using the powerful Now Platform®. This mobile app helps you resolve cases faster, fulfill service requests, and get instant assistance through the Now Virtual Agent—all from your mobile device. Features include real-time notifications to keep you updated 24/7, access to a comprehensive knowledge base, and a Service Catalog to speed up request fulfillment.

Enjoy seamless login with facial recognition or Touch ID, track case progress, and leverage intelligent insights from Ask Kodi, the Now Virtual Agent. Designed to deliver exceptional support experiences and improve productivity, Now Support Mobile streamlines communication and workflows across departments and systems for efficient case management on the go.

## Rankings

- #326,546 — Overall
- #2 — support

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_NOTIFICATION_POLICY`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.FOREGROUND_SERVICE_MICROPHONE`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SCHEDULE_EXACT_ALARM`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.servicenow.support.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users commonly report critical login issues where the app fails to authenticate or traps them in infinite login loops. Many express frustration that the app merely wraps the desktop website, providing no improved mobile experience, yet forces them to use the app with no viable mobile browser alternative. Additionally, repeated redirects to download the app even after installation cause annoyance. Users also note confusion due to multiple similarly named ServiceNow apps. While the app aims for continuous improvement and configurable features, the poor login experience severely limits its usability.

### Pros

- The app demonstrates a focus on continuous improvement with new version releases.
- The app provides flexibility in configuration options.
- Installation is straightforward and the app is readily available on the Google Play Store.

### Cons

- Users are frequently unable to log in; authentication fails or loops repeatedly.
- The app forces users to download it but often just wraps the desktop webpage, resulting in a poor mobile experience.
- The app redirects users to download itself repeatedly even when already installed and logged in, causing frustration.
- Users are forced to use the app with no effective mobile web alternative, limiting access if login issues occur.
- There is confusion due to the presence of multiple ServiceNow apps with similar names, making it difficult to identify the correct app for users' needs.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.servicenow.support)