# Now Mobile

> Remove Friction from Work

Canonical page: [https://chrome-stats.com/d/com.servicenow.requestor](https://chrome-stats.com/d/com.servicenow.requestor)

## Overview

- **ID:** `com.servicenow.requestor`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** ServiceNow
- **Category:** BUSINESS
- **Downloads:** 1,363,193
- **Rating:** 3.84 / 5 (4,864 ratings)
- **Version:** 22.0.0
- **Last updated:** 2026-09-05
- **First published:** 2019-07-02
- **Publisher country:** US
- **Size:** 107 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.servicenow.requestor)
- **Website:** [https://www.servicenow.com/](https://www.servicenow.com/)
- **Privacy policy:** [https://www.servicenow.com/service-privacy.html](https://www.servicenow.com/service-privacy.html)

## Description

Now Mobile is a powerful Chrome extension that facilitates seamless access to multiple departments like IT, HR, Facilities, Finance, and Legal through a unified mobile app powered by the Now Platform®. Employees, new hires, and pre-hires can request laptops, reset passwords, book conference rooms, submit corporate credit card requests, complete legal onboarding, and update HR profiles—all without hassle or navigating complex backend workflows.

Designed to remove friction from work, the app hides departmental complexities, allowing users to execute their tasks smoothly from anywhere. Note that Now Mobile requires the ServiceNow New York instance or later to operate optimally, ensuring modern and secure digital experiences for the entire workforce.

## Rankings

- #57,114 — Overall
- #19 — mobile

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_NOTIFICATION_POLICY`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.FOREGROUND_SERVICE_MICROPHONE`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SCHEDULE_EXACT_ALARM`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.servicenow.requestor.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users largely praise Now Mobile for easy access, a user-friendly UX, and time-saving ticketing/approval workflows. However, multiple reviews report stability issues, with the app frequently crashing or closing. There are also feature gaps and reliability concerns around ticket handling and certain functions like vehicle management and incident reporting. Overall, usability is strong, but performance and feature completeness need improvement.

### Pros

- Easy and quick access to the app and its ticketing features.
- User-friendly interface and good overall UX.
- Time-saving and helps with tasks, including ticket handling and approvals.
- Keeps track of information for convenient use (e.g., Club Car Wash).

### Cons

- Frequent crashes and the app closes on startup, making it often unusable.
- Ticketing features can be unstable (tickets can disappear or have limited actions).
- Some features are missing or not functioning as expected (e.g., can't add a vehicle to the garage; cannot raise an incident for end users).

## Similar extensions and apps

- [Now Mobile - Intune](https://chrome-stats.com/d/com.servicenow.requestor.mam.intune) — 87,976 users, 1.77 / 5
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- [PeopleMobile](https://chrome-stats.com/d/my.com.peoplequest.peopleess.mobile) — 11,308 users
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- [SAP SuccessFactors Mobile](https://chrome-stats.com/d/com.successfactors.successfactors) — 8,779,962 users, 3.13 / 5
- [Business Lease HR](https://chrome-stats.com/d/com.pinya.businessleasehr) — 77 users

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.servicenow.requestor)