# EasyRemote IT Support

> Remote assistance via smartphone and tablet for IT support

Canonical page: [https://chrome-stats.com/d/com.septeo.itsolutions.easyremote](https://chrome-stats.com/d/com.septeo.itsolutions.easyremote)

## Overview

- **ID:** `com.septeo.itsolutions.easyremote`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Septeo IT Solutions
- **Category:** BUSINESS
- **Downloads:** 154
- **Last updated:** 2026-07-28
- **First published:** 2026-07-28
- **Publisher country:** FR
- **Data as of:** 2026-09-15
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.septeo.itsolutions.easyremote)
- **Website:** [https://www.easyremote.septeo.com/](https://www.easyremote.septeo.com/)
- **Privacy policy:** [https://www.easyremote.septeo.com/legal/politique-de-confidentialite](https://www.easyremote.septeo.com/legal/politique-de-confidentialite)

## Description

EasyRemote IT Support is a professional application that allows IT teams to remotely assist users directly on their smartphones or tablets, as if they were physically present.<br><br>It addresses current usage patterns (mobility, remote work) where users aren&#39;t always at a workstation. The goal: to enable IT support to intervene quickly on a mobile device, without requiring travel.<br><br>The user launches the application, which generates a temporary connection code to be given to the technician.<br><br>The session only begins after explicit confirmation from the user.<br><br>Once the session is accepted, the technician can view the smartphone or tablet screen to diagnose and guide the user step by step.<br><br>By enabling the application&#39;s accessibility service, EasyRemote IT Support can, during a user-approved support session, allow the technician to:<br>• click on your behalf<br>• scroll through screens<br>• navigate menus<br>• perform certain actions necessary for troubleshooting or configuration<br><br>The user retains full control and can end the session at any time.<br><br>EasyRemote IT Support is designed for business use with:<br>• temporary sessions<br>• no persistent access<br>• user control<br><br>Use cases:<br>• mobile IT support<br>• support for mobile business applications<br>• assistance with configuring a business device<br>• remote support without an available PC

## Rankings

- #1,816,653 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.septeo.itsolutions.easyremote)