# Brinks Home | Protect America

> Protect America is now Brinks Home Security

Canonical page: [https://chrome-stats.com/d/com.securenetmonitoring.protectamerica](https://chrome-stats.com/d/com.securenetmonitoring.protectamerica)

## Overview

- **ID:** `com.securenetmonitoring.protectamerica`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** SecureNet Technologies
- **Category:** LIFESTYLE
- **Downloads:** 120,466
- **Rating:** 1.82 / 5 (1,088 ratings)
- **Version:** 4.6.5
- **Last updated:** 2021-03-04
- **First published:** 2011-03-09
- **Publisher country:** US
- **Data as of:** 2026-09-12
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.securenetmonitoring.protectamerica)
- **Website:** [https://brinkshome.com/](https://brinkshome.com/)
- **Privacy policy:** [https://brinkshome.com/privacy-policy](https://brinkshome.com/privacy-policy)

## Description

Brinks Home Security™ app seamlessly connects Protect America™ customers, delivering full control over home security and smart automation. Stay connected wherever you go, with features to arm and disarm your system, watch live video feeds, and manage Z-Wave devices right from your smartphone.

Experience convenience with door lock controls, smart thermostat adjustments, and instant alerts tailored to your preferences. Access event history and get peace of mind knowing your home is monitored by a trusted system. Note: Compatible only with Brinks Home Security systems and select equipment plans.

## Rankings

- #202,749 — Overall

## Review summary

Many users report that the Brinks Home app used to work well with reliable police response and simple alarm control. However, since recent updates and the Brinks takeover, multiple users experience frequent connection failures, inability to log in, and unreliable notifications. The app sometimes incorrectly reports sensors as offline or alarms as disarmed. Password recovery is problematic, and customer support is unresponsive or inadequate. While Alexa integration still works for some, the app overall has degraded in quality, leading users to consider switching providers or canceling service.

### Pros

- Police response is reliable when alarms go off.
- The app is simple and straightforward to use for basic alarm functions.
- Long-term users experienced good service before recent app issues.
- Alexa integration still works as a backup for some users.
- The app provides necessary alert notifications under normal operation.

### Cons

- Frequent connection failures preventing app login and control.
- App often shows sensors offline or alarms not syncing properly with the system.
- Repeated issues with notifications not being received by the app.
- Password recovery process is unreliable or unusable for some users.
- Poor customer service response and lack of timely communication about app problems.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.securenetmonitoring.protectamerica)