Samsung Shop : Meet the New AI

Name: Samsung Shop : Meet the New AI
Rating: 4.35 (315308 reviews)
Author: Samsung Electronics Co. Ltd

Explore amazing offers, personalized shopping - All within the official Shop App

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The Samsung Shop App is your ultimate destination for a seamless and personalized shopping experience with Samsung products. Featuring a true AI companion, the app offers exclusive colors and pre-order options for new smartphones. Browse and buy Galaxy smartphones, wearables, laptops, TVs, and home appliances all in one place. Enjoy welcome benefits, device exchange options, smart rewards, and live event access through Samsung Smart Club.

The app ensures convenience with easy order tracking, multiple secure payment methods, and 24/7 expert assistance. Personalized recommendations help you make the most of your Samsung devices, while timely notifications keep you informed about new launches and deals. Whether at home or on the go, the Samsung Shop App makes shopping quick, secure, and rewarding. Download now to experience the future of shopping powered by AI and innovation.

Shopping AI Productivity E-Commerce

By:: Samsung Electronics Co. Ltd
Downloads:: 130,248,246+ 1.01M
Rating:: 4.35

(315,308) 558 new ratings
Version:: 0 Last updated: 2025-04-10
Email:: su*****@samsung.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: a day ago

Ranking

# 942 ▲ 9

User reviews

Users report consistent negative experiences with the Samsung Shop app including frequent crashes, unresponsive search and shop features, delayed and canceled orders, poor customer support, and pricing concerns. Many mention UI bugs, difficulties in account management, and dissatisfaction with order handling and refunds. Overall, the app is criticized for being unreliable, poorly maintained, and offering no advantage over other shopping platforms, leading to widespread frustration among users.

Pros

Cons

The app frequently crashes and becomes unresponsive, with major sections like search and shop tabs being non-functional or unclickable.
Orders are often delayed or not dispatched, with poor customer service and communication regarding delays and refunds.
The app has UI and functionality bugs including incorrect display of products, inability to update referral mobile number, and login/logout issues.
Prices are reportedly higher than other online stores, with no apparent benefit to ordering through the app.
Customer service is unhelpful or disconnects calls, leading to poor post-purchase support experience.

Recent reviews

Why every product is so much cheaper separately at other online stores??? Why I'm not getting the best price here for each individual product!! And why we Indians are paying so much more compared to overseas though we are one of the manufacturing countries!!

Global Citizen, 2025-01-27

I ordered S25 phone and reached checkout page. No option of adding more items to cart. So I had to go back to order page and choose the other items. When I returned to cart - surprise! The cost of all items and one offer had changed!! I ended up paying nearly 4k more! Because of lack of functionality in the app, I was penalized!! Or is it intentional?