# MobileSupport - RemoteCall > A mobile support solution to remotely connect, view and control mobile devices. Canonical page: [https://chrome-stats.com/d/com.rsupport.rs.activity.rsupport](https://chrome-stats.com/d/com.rsupport.rs.activity.rsupport) ## Overview - **ID:** `com.rsupport.rs.activity.rsupport` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** RSUPPORT Co., Ltd. - **Category:** BUSINESS - **Downloads:** 1,481,794 - **Rating:** 3.47 / 5 (1,406 ratings) - **Version:** 7.6.7.629 - **Last updated:** 2026-05-14 - **First published:** 2011-05-20 - **Publisher country:** KR - **Size:** 22 MB - **Data as of:** 2026-09-12 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.rsupport.rs.activity.rsupport) - **Website:** [http://rsupport.com](http://rsupport.com/) - **Privacy policy:** [https://www.rsupport.com/en-us/privacy/](https://www.rsupport.com/en-us/privacy/) ## Description MobileSupport - RemoteCall by Rsupport is a powerful mobile support solution that enables support representatives to remotely connect, view, and control customers' mobile devices for real-time troubleshooting and assistance. Key features include file sending and receiving, real-time screen control to collaboratively resolve issues, on-screen drawing for clear communication, and in-app text chat for seamless interaction during support sessions. The app simplifies connection with an easy-to-use 6-digit code and allows support agents to review and manage installed apps on the customer's device to solve problems efficiently. Customers can download, install, and launch the MobileSupport app, enter the provided connection code, and receive instant video support. Compatible with Android OS 4.0 and above, MobileSupport - RemoteCall ensures secure, reliable, and efficient remote mobile support without requiring customers to visit a support center. ## Rankings - #54,234 — Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_FINE_LOCATION` - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.ACCESS_WIFI_STATE` - `android.permission.CHANGE_NETWORK_STATE` - `android.permission.CHANGE_WIFI_STATE` - `android.permission.EXPAND_STATUS_BAR` - `android.permission.FOREGROUND_SERVICE` - `android.permission.FOREGROUND_SERVICE_DATA_SYNC` - `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION` - `android.permission.FOREGROUND_SERVICE_MICROPHONE` - `android.permission.GET_ACCOUNTS` - `android.permission.GET_TASKS` - `android.permission.INJECT_EVENTS` - `android.permission.INTERNET` - `android.permission.KILL_BACKGROUND_PROCESSES` - `android.permission.MANAGE_EXTERNAL_STORAGE` - `android.permission.MODIFY_AUDIO_SETTINGS` - `android.permission.POST_NOTIFICATIONS` - `android.permission.QUERY_ADVANCED_PROTECTION_MODE` - `android.permission.QUERY_ALL_PACKAGES` - `android.permission.READ_BASIC_PHONE_STATE` - `android.permission.READ_EXTERNAL_STORAGE` - `android.permission.READ_PHONE_NUMBERS` - `android.permission.READ_SYNC_SETTINGS` - `android.permission.RECEIVE_BOOT_COMPLETED` - `android.permission.RECORD_AUDIO` - `android.permission.REORDER_TASKS` - `android.permission.REQUEST_DELETE_PACKAGES` - `android.permission.SYSTEM_ALERT_WINDOW` - `android.permission.VIBRATE` - `android.permission.WAKE_LOCK` - `android.permission.WRITE_EXTERNAL_STORAGE` - `android.permission.WRITE_SETTINGS` - `android.permission.sec.MDM_APP_MGMT` - `android.permission.sec.MDM_HW_CONTROL` - `android.permission.sec.MDM_LICENSE_LOG` - `android.permission.sec.MDM_REMOTE_CONTROL` - `com.rsupport.rs.activity.rsupport.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION` - `com.rsupport.rs.activity.rsupport.permission.ACTION_SCREEN_CAPTURE_RESULT` - `com.samsung.android.knox.permission.KNOX_APP_MGMT` - `com.samsung.android.knox.permission.KNOX_HW_CONTROL` - `com.samsung.android.knox.permission.KNOX_LICENSE_LOG` - `com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL` - `com.sonymobile.permission.ENTERPRISE_API` ## Review summary Reviews are mixed: many users praise the app and the support team, describing it as very good, great overall, and useful when needed. However a notable portion report serious reliability problems, including the app not working, automatic reinstall loops, and occasional connection issues. Some reviews also raise privacy concerns about devices being controlled or software installing itself, and others complain about storage space and lack of clear support. Overall sentiment shows helpful support and usefulness but significant stability and security concerns for some users. ### Pros - Friendly and helpful support staff - Generally positive overall app experience - Useful when needed - Long-term users report no problems ### Cons - Reliability issues: app sometimes doesn't work - Uninstall/reinstall loops and inability to access the device to fix problems - Intermittent connection issues - Privacy/security concerns about devices being controlled or software installing itself - High storage space requirement ## Similar extensions and apps - [MobileSupport for SAMSUNG](https://chrome-stats.com/d/com.rsupport.rs.activity.rsupport.sec) — 156,243 users, 3.50 / 5 - [RemoteCall](https://chrome-stats.com/d/com.rsupport.remotecall.rtc.host) — 91,968 users, 3.38 / 5 - [VisualSupport - RemoteCall](https://chrome-stats.com/d/com.rsupport.rtc.rsup) — 55,909 users, 3.89 / 5 - [ezMobile - Remote Support](https://chrome-stats.com/d/com.midassoft.ezmobileandroid) — 29,904 users - [Mobile Support - AnySupport](https://chrome-stats.com/d/net.koino.anysupportMobile) — 174,809 users - [EasyRemote IT Support](https://chrome-stats.com/d/com.septeo.itsolutions.easyremote) — 153 users - [ezMobile(MFG)-Support](https://chrome-stats.com/d/com.midassoft.ezmobilesamsung1) — 102,361 users - [Livecare Support Mobile](https://chrome-stats.com/d/net.livecare.liveoperator) — 5,682 users - [SimpleRemote Remote Support](https://chrome-stats.com/d/com.avakiam.simpleremote) — 6 users - [Screen Talk-Remote Mobile Scre](https://chrome-stats.com/d/com.kentuckyrmt.screentalkremotemobile) — 56,509 users, 2.78 / 5 - [SimpleHelp Remote Support](https://chrome-stats.com/d/com.simplehelp.remotesupport) — 2,868 users, 2.40 / 5 - [ezMobile(SONY) – Remote suppor](https://chrome-stats.com/d/com.midassoft.ezmobilesony) — 13 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/com.rsupport.rs.activity.rsupport)