# First Step Help

> Runs network tests to help First Step Internet tech support agents solve issues

Canonical page: [https://chrome-stats.com/d/com.routethis.firststep](https://chrome-stats.com/d/com.routethis.firststep)

## Overview

- **ID:** `com.routethis.firststep`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** RouteThis
- **Category:** TOOLS
- **Downloads:** 1,724
- **Rating:** 5.00 / 5 (6 ratings)
- **Version:** 26.18.3
- **Last updated:** 2026-09-10
- **First published:** 2019-10-16
- **Publisher country:** CA
- **Size:** 50 MB
- **Data as of:** 2026-09-12
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.routethis.firststep)
- **Website:** [http://routethis.com](http://routethis.com/)
- **Privacy policy:** [https://routethis.com/privacy-policy](https://routethis.com/privacy-policy)

## Description

"First Step Help" is a network diagnostic app designed to assist First Step Internet tech support agents by running tests and sharing diagnostic data. This app facilitates quicker resolution of connectivity issues by allowing users to run scans and contact support representatives with the collected information. Features include Live View sessions for improved setup insights and Router Check for optimal router settings. Additionally, location permission enables access to essential network data for better troubleshooting.

## Rankings

- #992,060 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.CHANGE_WIFI_MULTICAST_STATE`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECORD_AUDIO`
- `android.permission.REORDER_TASKS`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.routethis.firststep.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.routethis.firststep)