# PlayRenfe

> PlayRenfe is the WiFi service on board our high-speed trains.

Canonical page: [https://chrome-stats.com/d/com.renfe.playrenfe](https://chrome-stats.com/d/com.renfe.playrenfe)

## Overview

- **ID:** `com.renfe.playrenfe`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Renfe Viajeros
- **Category:** ENTERTAINMENT
- **Downloads:** 564,281
- **Rating:** 1.82 / 5 (1,544 ratings)
- **Version:** 5.5.14
- **Last updated:** 2025-10-31
- **First published:** 2016-10-31
- **Publisher country:** ES
- **Size:** 943 KB
- **Data as of:** 2026-10-17
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.renfe.playrenfe)
- **Website:** [http://www.playrenfe.renfe.com](http://www.playrenfe.renfe.com/)
- **Privacy policy:** [https://www.renfe.com/es/es/ayuda/informacion-legal-viajeros/privacidad-cookies/politica-privacidad](https://www.renfe.com/es/es/ayuda/informacion-legal-viajeros/privacidad-cookies/politica-privacidad)

## Description

PlayRenfe is Renfe's onboard connectivity and entertainment platform that provides free Wi‑Fi across AVE services, AVE international routes to France, Avlo, and most long‑distance high‑speed trains. With download speeds that support use at over 300 km/h, PlayRenfe lets you check email, browse social media, chat, and stream while you travel.

The service supports multiple devices and gives passengers easy access to online entertainment and productivity tools during their journey. Ideal for commuters and leisure travelers alike, PlayRenfe makes train travel more productive and enjoyable with reliable onboard internet and media access.

## Rankings

- #95,104 — Overall

## Permissions and access

### Permissions

- `android.permission.INTERNET`
- `com.android.vending.CHECK_LICENSE`

## Review summary

Users report a consistently broken experience: sign-in fails or requires a Spanish phone for SMS verification; onboard WiFi is undetectable or unusable; the app often won’t open, is very slow, or shows OS compatibility errors; there is no option to log in with Renfe card, ticket number, or email; many reviews describe data waste or scams when trying to connect. Overall the app is seen as unreliable and unhelpful for travel.

### Cons

- Login/authentication failures; cannot sign in; SMS verification often requires a Spanish phone number.
- Train WiFi connectivity issues: app cannot detect or connect to onboard WiFi; signal weak or nonexistent.
- App fails to open or is slow / crashes; OS compatibility errors (e.g., not supported on certain Android versions).
- No alternative login methods available (Renfe card, ticket number, or email) to authenticate.
- High data usage and perception of fraud; users end up wasting mobile data trying to access WiFi.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.renfe.playrenfe)