Reviews of TSC MySchedule

List of user reviews and ratings for TSC MySchedule

Total ratings

3.29 (Rating count: 455)

Review summary

The TSC MySchedule app allows employees to conveniently view schedules and request time off but suffers from numerous issues experienced by multiple users. Common complaints include frequent freezing, crashes, forced repeated logins due to absence of a 'remember me' feature, and unreliable biometric login options. Schedule updates are often delayed or missing, causing confusion. The app's interface is criticized as unintuitive, and customer support is inadequate. Additional problems include lack of notifications for changes, login errors, and no internal communication features. Despite its usefulness in theory, these issues significantly reduce its effectiveness and user satisfaction.

Pros

Allows users to view their schedules conveniently.
Provides a feature to request time off within the app.
Displays coworker schedules, helping employees see who is working when.
Helps employees check their shifts without inconvenience compared to physical copies.
Supports biometric login options (though often nonfunctional).

Cons

Frequent app freezing and crashing, especially after phone or app updates.
Lack of a 'remember me' feature forces users to log in every time, with sessions expiring quickly and unpredictably.
Biometric login (fingerprint/facial recognition) rarely works as intended, often requiring manual credential entry.
Scheduling updates are slow or unreliable; changes often do not reflect promptly, causing confusion.
Poor user interface and design, making features like setting availability and requesting time off frustrating to use.
Inadequate customer support and help features, with problem reports often unresolved or ignored.
Crashes triggered by push notifications and clunky navigation.
No notifications or alerts for schedule changes or shift adjustments.
Multiple login issues, including incorrect password errors despite correct credentials.
Lack of communication tools within the app, hindering shift trades and manager-employee interactions.

See reviews for TSC MySchedule on Google Play Store

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User reviews

Recent rating average: 1.40

All time rating average: 3.29

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Rating filters

Date	Author	Comment
2024-08-22	A. C.	This app is horrible, it freezes up constantly. As soon as I finally can get it to open I better get what I need in about 5 minutes because after that it freezes on whatever screen it was on, and won't do anything for days. At first I thought it was just my phone because it was old and out of date, now I got a new phone and it still does the same thing. Finally after installing and reinstalling etc etc over and over I have just plain learned to live without it.
2024-06-16	MCLooyverse	This app forces you to log in every time you want to use it, with no "remember me" feature. It kills sessions after around 10 minutes, meaning you need to log in again (although sometimes it will bug out and allow me to keep a session open all day). The "request time off" feature is a royal pain to use, and "set availability" doesn't really do anything.
2024-03-06	Kristin E.	Well I probably don't need to say it since everyone else already has but biometrics is a joke and doesn't work. It has you enter credentials every single time! The so called "help" or "report a problem" feature doesn't work either. My schedule is so slow at updating. And requesting time off feature is a joke too! Please fix these issues and your app will be much more useful!!!
2023-12-12	Scott Moore	Useful app. Would be a great app with a couple improvements. Facial recognition and biometrics option doesn't work on android or apple. Session expired needs improvements. Sometimes session lasr 2 or 3 minutes, other times lasts till the next day.
2023-02-21	Joshua M. Landquist	Biometric login does not work when calling for help you transferred from call center to call center with no one having an answer and to expect a call back later. Which either never comes or when it does its the same "I don't have any resources on this to help". By the sounds of other reviews, it's a known problem and they just aren't willing to update the app to fix the inconvenience.
2022-04-26	wendi michael	It worked twice. Great when it worked. Then when I tried to sign in w/my exact same credentials, it told me my password was wrong, which it was NOT. Gave up & chose the, 'forgot password', option since all else failed. Wont allow me to do that either & just keeps showing me the same, useless, "error", message....
2021-09-14	Cindy P	This app is semi helpful, but... Having to re-enter credentials every time is obnoxious. Clicking on push notifications causes the app to crash. Selecting availabilities is clunky at best and difficult to be accurate. Overall, having 3 different systems for getting our schedules, keeping time, and checking payroll is very inefficient. Not only for employee time, but also for business resources. (Maintaining one system vs 3 would save a lot of time and money for everyone).
2021-09-04	Diane Neugent	Keeps crashing after phone update. Very disappointing. How are we to know when we work and what time we work?? Shouldnt have to keep paper copy of schedules. Every update takes sometimes weeks to correct itself but in the meantime we have to convert back to previewing paper schedule at work. Useless formality if a person has been out sick.
2020-07-21	Melissa Bernetsky	I like the idea but the app has many frustrating and not well tested features. It's great to be able to see schedules but, when trying to sync my schedule with my calendar, it only shows me the primary calendar which isn't useful. It also doesn't sync continously which would be nice feature. Also, what kind of app doesn't let you see the Settings when you're logged in? Not that there are many, but it would be nice to enroll a fingerprint while logged in. Even though that doesn't work either.
2020-03-04	A Google user	Horrible design, not user friendly at all. Outside of working at tractor supply I'm a technician so I get how coding applications work and this is a very poorly designed app. I constantly have to help my co-workers to change availability, look at the schedule, and request days off. It's not user friendly at all and needs to be completely re-done. And being user friendly is important especially for tractor supply because of the lack of technical knowledge for alot of it's employees.

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