# LiveAgent

> LiveAgent is multi-channel help desk software designed for SMB and mid market.

Canonical page: [https://chrome-stats.com/d/com.qualityunit.liveagent](https://chrome-stats.com/d/com.qualityunit.liveagent)

## Overview

- **ID:** `com.qualityunit.liveagent`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Quality Unit
- **Category:** PRODUCTIVITY
- **Downloads:** 21,406
- **Rating:** 2.67 / 5 (179 ratings)
- **Version:** 2.5.6
- **Last updated:** 2023-08-07
- **First published:** 2015-02-10
- **Publisher country:** US
- **Size:** 3.16 MB
- **Data as of:** 2026-09-24
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.qualityunit.liveagent)
- **Website:** [https://www.liveagent.com/help-desk-software](https://www.liveagent.com/help-desk-software)
- **Privacy policy:** [https://www.liveagent.com/privacy-policy/](https://www.liveagent.com/privacy-policy/)

## Description

LiveAgent is a comprehensive multi-channel help desk software designed for small and mid-market businesses. It enables companies to support customers across various communication channels including email, chat, Facebook, Twitter, phone, web, and forums, all managed from a centralized platform. The Android app allows support teams to stay productive on-the-go by chatting with customers, resolving and transferring tickets, and organizing tasks with filters, tags, and notes.

Key features include push notifications for new tickets or chats, seamless chat integration, and ticket management tools tailored to enhance customer service efficiency. Please note, the app is no longer supported on Android OS 4.X, requiring version 5.17.23.1 or higher on the LiveAgent server side.

## Rankings

- #424,637 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`

## Review summary

Users appreciate LiveAgent's ability to keep them connected to customers remotely and the helpful customer support. However, many face critical issues such as absent or delayed push notifications, app crashes, an outdated and limited user interface, and problems logging in or staying connected. These recurring problems hinder effective communication and make the app frustrating to use, leading to negative experiences despite its usefulness as a mobile companion to the desktop platform.

### Pros

- Allows communication on the go, useful for staying in touch with customers without a computer
- Functions as a mobile extension to the desktop LiveAgent platform, providing convenience
- Customer support is responsive and helpful
- Stable enough for basic use despite some issues
- Helps manage workload remotely, accessible on multiple device types

### Cons

- Push notifications are unreliable or missing, leading to missed messages and chats
- App frequently crashes, especially when accessing chats or tickets
- User interface is outdated, unintuitive, and lacks key features compared to the web version
- Buggy login process and occasional issues opening the app or connecting to the correct URL
- Poor chat management options and lack of features like canned messages or password remembering

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.qualityunit.liveagent)