Reviews of Whoosh
List of user reviews and ratings for Whoosh
Total ratings
4.55
(Rating count:
668,724)Review summary
Pros
- Scooters are sturdy and fun to ride
- Customer support is friendly and quick to respond
- The app allows for easy payment
- The application can charge money from your credit card
Cons
- Difficulties with registration and logging in
- Frequent issues with payments being declined
- High costs associated with pausing rides and fees for incorrect parking
- Inaccurate GPS location and app errors leading to poor user experience
- Poor customer service leading to unresolved issues
Upgrade to see all 26 reviews
User reviews
Recent rating average:
1.90
All time rating average:
4.55
Upgrade to see all 26 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-19 |  | | Nightmare experience trying to use, allowed the first ride and then said it could not allow further rides because of bank, tried different bank cards and same experience. Next day, again allowed one ride before it stopped. Customer service is a joke, any excise to cut you off (will take a long time for a response but if you do not reply within a couple of minutes to them they close chat) Overall, like a poor persons Lime or any reputable company |
| 2025-01-16 |  | | Have to put the damn scooter in a special parking area to cancel the ride. They charge a fortune for pausing too. So my plan to drive to the icecream store and get icecream and go again didn't work. They wouldn't let me end the ride. No way to cancel. Had to pause at 40 cents per minute. Then the app ate up 20 dollars of credit. Thieves of satan. Trash app. I hope your company goes under. |
| 2025-01-12 |  | | amazing an excellent option to move around the city |
| 2025-01-04 |  | | Installed but couldn't connect phone number. Tried for 3 days, 2 phones. Rubbish! |
| 2024-12-17 |  | | You can not log in with google without a mobile number. Which is impossible if you are on another continent with only data plan... Pretty dumb |
| 2024-10-30 |  | | Two stars only for pleasant support and optimization of an app, much better then mobile operator named opponent. Generally bewared of a scum - you can buy only 100 minutes !a week, after that you'll get scumed x2 price charge up. Surprisingly they have no packs for 10k minutes or something with reasonable price. So for recreational usage it will do the thing, but not adequate for serious shared usage. Regional specifics dictate that such a project have to be donated by moscow government itself. |
| 2024-10-18 |  | | Can't register. Claims that there is a communication error when I enter my phone number. As requested I have sent a sent a screen shot. Hope to here from you soon |
| 2024-10-07 |  | | it does what it promises. scooters are fun and seem very sturdy. in case of problems, support is friendly, quick and understanding. as an added note, their attendants are all human, which means a lot nowadays. |
| 2024-09-24 |  | | Registration is not possible without a phone number. After entering a number from my country, it throws an error and does not allow registration. sent an email to customer support, which does not respond even after 13 days. |
| 2024-09-19 |  | | Unable even to sign in! With Google says " something went wrong". With phone code says "connection issue". Stick with Lime! |
Upgrade to see all 26 reviews