# Philly 311

> Philly 311 allows service requests to be submitted to your local government

Canonical page: [https://chrome-stats.com/d/com.publicstuff.philadelphia](https://chrome-stats.com/d/com.publicstuff.philadelphia)

## Overview

- **ID:** `com.publicstuff.philadelphia`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** City of Philadelphia
- **Category:** PRODUCTIVITY
- **Downloads:** 58,509
- **Rating:** 2.52 / 5 (344 ratings)
- **Version:** 4.6.5
- **Last updated:** 2024-08-27
- **First published:** 2012-08-21
- **Publisher country:** US
- **Size:** 10 MB
- **Data as of:** 2026-09-14
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.publicstuff.philadelphia)
- **Website:** [http://www.publicstuff.com](http://www.publicstuff.com/)
- **Privacy policy:** [https://www.accela.com/privacy-policy](https://www.accela.com/privacy-policy)

## Description

Philly 311 empowers Philadelphia residents to effortlessly submit service requests for local issues such as potholes, noise complaints, and hazardous conditions. The extension ensures your requests are instantly routed to the correct government department, facilitating faster and more efficient resolution. Stay informed with real-time notifications when your reported issues are addressed and resolved, enhancing community engagement and responsiveness.

## Rankings

- #280,400 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`

## Review summary

Many users appreciate that the Philly 311 app allows convenient reporting of city service issues and timely responses, often finding it better than calling 311 by phone. However, recurring major issues include frequent app crashes or failure to load, broken attachment and location features, inability to track issue resolution, and poor overall app maintenance. While the app has potential to assist residents in reporting problems such as trash, potholes, and violations, technical and user experience problems hinder its effectiveness.

### Pros

- Allows users to report non-emergency city issues conveniently via mobile.
- Better alternative to calling 311 by phone, providing updates until the problem is resolved.
- Enables users to act as eyes and ears for the city, with reasonably quick response times.
- Easy to use interface according to some users.
- Accurate routing of complaints to appropriate city departments.

### Cons

- App frequently crashes or fails to load, showing error messages like "Oops something went wrong."
- Attachment functionality (photos/videos) often fails, limiting report usefulness.
- GPS and location features are inaccurate or unreliable, making it hard to pinpoint issues.
- Lack of ability to follow up on closed issues, leading to concerns about unresolved problems.
- Poor app maintenance and outdated design elements causing frustrations among users.

## Similar extensions and apps

- [Pensacola 311](https://chrome-stats.com/d/com.publicstuff.pensacola_fl) — 2,240 users, 2.93 / 5
- [PGH311](https://chrome-stats.com/d/com.pittsburghpa.pgh311) — 1,019 users, 1.87 / 5
- [CHI311](https://chrome-stats.com/d/org.cityofchicago.chi311) — 99,006 users, 2.07 / 5
- [Baltimore City 311](https://chrome-stats.com/d/gov.baltimorecity.cob311) — 22,430 users, 2.90 / 5
- [Bridgeport 311](https://chrome-stats.com/d/com.seeclickfix.bridgeport311.app) — 2,358 users, 4.26 / 5
- [Dallas 311](https://chrome-stats.com/d/com.dallascityhall.dallas311) — 56,852 users, 2.83 / 5
- [My T.H. 311+](https://chrome-stats.com/d/com.qscend.report2gov.myth311) — 1,866 users, 4.20 / 5
- [City of Mobile 311](https://chrome-stats.com/d/com.nexgenam.cimob) — 1,147 users, 3.43 / 5
- [Columbus311](https://chrome-stats.com/d/com.qscend.report2gov.columbus311) — 1,615 users, 3.38 / 5
- [Akron 311](https://chrome-stats.com/d/com.citysourced.akronoh) — 4,482 users, 2.69 / 5
- [Houston 311](https://chrome-stats.com/d/com.seeclickfix.houston311.app) — 47,133 users, 4.13 / 5
- [Oxnard 311](https://chrome-stats.com/d/com.publicstuff.oxnard_ca) — 8,322 users, 2.61 / 5

---

Source: [Chrome-Stats](https://chrome-stats.com/d/com.publicstuff.philadelphia)