# Xfinity Mobile Care

> Support for coverage, claims, and device help - just a tap away

Canonical page: [https://chrome-stats.com/d/com.pocketgeek.xfinity.android](https://chrome-stats.com/d/com.pocketgeek.xfinity.android)

## Overview

- **ID:** `com.pocketgeek.xfinity.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Assurant, Inc.
- **Category:** TOOLS
- **Downloads:** 411,169
- **Rating:** 4.32 / 5 (3,071 ratings)
- **Version:** 4.54.0
- **Last updated:** 2026-08-19
- **First published:** 2024-08-12
- **Publisher country:** US
- **Size:** 90 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.pocketgeek.xfinity.android)
- **Website:** [https://app.pocketgeek.com/contact/index.html](https://app.pocketgeek.com/contact/index.html)
- **Privacy policy:** [https://legal.pocketgeek.com/en/xfinity\_mobile\_care/privacy/1](https://legal.pocketgeek.com/en/xfinity_mobile_care/privacy/1)

## Description

Xfinity Mobile Care by Assurant is included with your Xfinity Mobile Care plan. It centralizes claim filing, provides unlimited live tech support seven days a week via call, chat, screen share, or camera share, and offers curated tips and cybersecurity features from Avast to help keep your devices safe and running smoothly.

The app also lets you view your protection coverage details and manage settings with clear information on service fees and deductibles. Note that some features are region-restricted (US and Canada), and the app requires permissions such as location, accessibility, and device administrator to deliver its safety and support features.

## Rankings

- #110,486 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.DOWNLOAD_WITHOUT_NOTIFICATION`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_PHONE_NUMBERS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.REORDER_TASKS`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.pocketgeek.xfinity.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.pocketgeek.xfinity.android.pocketgeek.sdk.support.permission.EVENT_RECEIVER`
- `com.xfinitymobile.cometcarrierservice.comet.permission.UtilityStatusTProvider`

## Review summary

Users repeatedly praise the app for fast, easy claim filing and overall ease of use, plus strong customer care. Consistently mentioned issues include sign-in problems and membership gating, verification code failures, activation/setup friction, broader app reliability problems, and restrictions on updating account details like addresses.

### Pros

- Easy and fast claim filing
- App is easy to use / user-friendly
- Strong customer care and helpful support (e.g., responsive staff)
- Fast processing and easy information updates during the claim process

### Cons

- Sign-in/account access problems and membership gating to use features
- Verification code issues: codes not sending or being rejected
- Activation and setup friction when getting a new phone activated
- General app unreliability / not functional for performing certain actions (claims, account updates)
- Inability to modify certain account details (e.g., changing address or correcting typos)

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.pocketgeek.xfinity.android)