# HP Poly Studio Mobile

> Get the most out of your HP Poly Bluetooth® devices with HP Poly Studio Mobile!

Canonical page: [https://chrome-stats.com/d/com.plantronics.headsetservice](https://chrome-stats.com/d/com.plantronics.headsetservice)

## Overview

- **ID:** `com.plantronics.headsetservice`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** HP Inc.
- **Category:** TOOLS
- **Downloads:** 3,218,525
- **Rating:** 3.20 / 5 (38,918 ratings)
- **Version:** 5.2.0
- **Last updated:** 2026-08-04
- **First published:** 2011-07-21
- **Publisher country:** US
- **Size:** 23 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.plantronics.headsetservice)
- **Website:** [https://support.hp.com/us-en/product/setup-user-guides/hp-poly-studio-mobile-app/2103739375](https://support.hp.com/us-en/product/setup-user-guides/hp-poly-studio-mobile-app/2103739375)
- **Privacy policy:** [https://www.hp.com/us-en/privacy/privacy.html?jumpid=in\_R11928\_/us/en/corp/privacy-central/privacy-statements](https://www.hp.com/us-en/privacy/privacy.html?jumpid=in_R11928_/us/en/corp/privacy-central/privacy-statements)

## Description

HP Poly Studio Mobile is the evolved HP Poly Lens app for Poly Bluetooth devices. It preserves trusted device personalization and management while delivering a fresh look and new features. Place shortcuts to up to three of your favorite settings on the home screen for quick access, and tailor audio preferences—from noise cancellation to bass—without digging through menus. Over-the-air updates keep features current, and built-in quick start guides help you get started fast. The Find My Device feature makes it easy to locate your gear when you’re on the move. 

For organizations, Studio Mobile can share telemetry with the Poly Lens Cloud (when enabled) to give IT visibility into connection status and device inventory, with the option to set policies that standardize configurations. It supports a broad range of Poly devices, including Voyager and Focus series, ensuring your team stays in sync wherever work happens.

## Rankings

- #32,996 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_BACKGROUND_LOCATION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_CONNECTED_DEVICE`
- `android.permission.HIDE_OVERLAY_WINDOWS`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.WAKE_LOCK`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.plantronics.headsetservice.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

The HP Poly Studio Mobile Android app is plagued by instability and connectivity problems. Most reviews cite crashes, device discovery failures, and login bugs as the core pain points. Localization and branding confusion (Mandarin prompts, HP vs Poly branding) add frustration, while audio lag and inconsistent performance across devices further degrade the experience. A handful note brief improvements after updates, especially with Teams compatibility, but reliability remains inconsistent for the majority of users.

### Pros

- Some users report that after updates, the headset works with MS Teams again.
- When the app recognizes the headset, it can be controlled and used successfully.
- With the right sequence (open the app before Bluetooth pairing), the device can connect and function occasionally.

### Cons

- Frequent crashes and instability; the app often closes or freezes on launch.
- Device discovery/connection failures; the headset may not show up or connect to phone or PC.
- Login/authentication bugs; users report difficulties signing in or the app closing during login.
- Localization/branding issues; prompts can be in Mandarin and the HP/Poly branding causes confusion.
- Audio lag/microphone issues and degraded performance with certain hardware (e.g., USB-C Voyager 50 UC/BT700); overall unreliable audio behavior.

## Similar extensions and apps

- [Poly Lens Web App](https://chrome-stats.com/d/com.poly.lens.dev.pwa.twa) — 449 users
- [BlueParrott App](https://chrome-stats.com/d/com.mysay.b) — 1,036,630 users, 4.49 / 5
- [QuickPair](https://chrome-stats.com/d/com.quickpair.app.quickpairblescan) — 420 users
- [Plantronics voyager 5200 Guide](https://chrome-stats.com/d/com.rh2.polyvoyager5200.plantronicsvoyager5200) — 953 users
- [Polytron Audio Connect](https://chrome-stats.com/d/com.polytron.audioconnect) — 652,775 users
- [HP Drive Tools](https://chrome-stats.com/d/com.DriveSupport.HPDriveTools) — 2,974 users
- [HP Support Assistant](https://chrome-stats.com/d/com.hp.HPSupportAssistant) — 850,745 users, 3.56 / 5
- [HPToy](https://chrome-stats.com/d/com.hptoy) — 4,123 users, 3.78 / 5
- [PSB Headphones](https://chrome-stats.com/d/com.psbspeakers.headphonescontrol) — 2,698 users, 3.00 / 5
- [Smart Printer Mobile Print App](https://chrome-stats.com/d/com.gutarmaroone.smart_printer_mobile_print_app) — 308 users
- [Sennheiser MobileConnect](https://chrome-stats.com/d/de.sennheiser.sst.mobileconnect) — 242,945 users, 3.64 / 5
- [Polyvox Audio Control](https://chrome-stats.com/d/com.ruimatech.polyvox) — 206,127 users

---

Source: [Chrome-Stats](https://chrome-stats.com/d/com.plantronics.headsetservice)