Reviews of Presbyterian myPRES

By: Presbyterian Healthcare Services

List of user reviews and ratings for Presbyterian myPRES

Total ratings

3.81 (Rating count: 157)

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Review summary

Users appreciate having convenient access to their health records and providers, finding the app beneficial when it functions properly. However, many experience frequent technical issues such as sign-in errors, app crashes, and frustrating redirects to web portals requiring re-login. Customer support is often slow or unhelpful in resolving password or verification problems. The app's interface is criticized for being unfriendly, especially for less tech-savvy users, and lacks features like adding appointments to personal calendars, which affects usability for busy users.

Pros

Provides access to health records and providers conveniently.
Beneficial for managing health information.
Allows patients to have their health info at their fingertips.
App functions well when it is working.

Cons

Frequent technical issues including sign-in errors and app crashes.
Poor or delayed customer support regarding password reset and verification codes.
App links often redirect to web browser requiring re-login, reducing app usefulness.
User interface is not user-friendly, especially for non tech-savvy users.
Appointments cannot be added to personal calendars, inconvenient for users with multiple schedules.

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User Reviews

Recent rating average: 2.60

All time rating average: 3.81

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52% (12)

Date	Author	Comment
2025-02-04	Me*****	I am not happy that my info was removed and making me so frustrated with not finding my info. Mychart was stolen and replaced with nothing.
I am not happy that my info was removed and making me so frustrated with not finding my info. Mychart was stolen and replaced with nothing.
2024-12-10	Sa*****	This application is so beneficial I wouldn't know what to do without it
This application is so beneficial I wouldn't know what to do without it
2024-11-26	Pe*****	It fine when it's working
It fine when it's working
2024-11-22	Da*****	It isn't working well.
It isn't working well.
2024-11-05	Sa*****	I never receive a PHONE or E-MAIL response in a timely manner when selecting either method of verification in order to RESET my password. Sometimes, I say SOMETIMES!, I may receive the response (e-mail or SMS text) a =>long time<= after pressing "RESTORE MY PASSWORD." If I get a response, it has taken so long that the myChart session has timed out. I feel that myChart, app or web interface, has a failure to communicate =>with itself<=. Let's see if submitting this msg times out. Here goes ...
I never receive a PHONE or E-MAIL response in a timely manner when selecting either method of verification in order to RESET my password. Sometimes, I say SOMETIMES!, I may receive the response (e-mail or SMS text) a =>long time<= after pressing "RESTORE MY PASSWORD." If I get a response, it has taken so long that the myChart session has timed out. I feel that myChart, app or web interface, has a failure to communicate =>with itself<=. Let's see if submitting this msg times out. Here goes ...
2024-10-22	Ma*****	Never works. Always asks for some code. But to get said code you need to call some number. So I call, but every time they say they can't help but that I already have the code. How can I receive a code when the instructions say call them to receive a code then they never give it to me. After that the person on the other line just wants to argue. Typical worthless customer service of today's age!
Never works. Always asks for some code. But to get said code you need to call some number. So I call, but every time they say they can't help but that I already have the code. How can I receive a code when the instructions say call them to receive a code then they never give it to me. After that the person on the other line just wants to argue. Typical worthless customer service of today's age!
2024-10-03	Jo*****	Not friendly enough
Not friendly enough
2024-09-26	Mi*****	To hard to move through
To hard to move through
2024-06-14	Ja*****	Will try it soon.
Will try it soon.
2024-04-29	Ta*****	Best app to give patients access to health records and providers.
Best app to give patients access to health records and providers.