# Jazztel

> Jazztel app to check your consumption and manage your free lines

Canonical page: [https://chrome-stats.com/d/com.orange.bluu.jazztel](https://chrome-stats.com/d/com.orange.bluu.jazztel)

## Overview

- **ID:** `com.orange.bluu.jazztel`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** MASORANGE
- **Category:** COMMUNICATION
- **Downloads:** 3,398,417
- **Rating:** 4.07 / 5 (106,586 ratings)
- **Last updated:** 2026-07-27
- **First published:** 2026-07-27
- **Publisher country:** ES
- **Data as of:** 2026-09-05
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.orange.bluu.jazztel)
- **Website:** [https://ayuda.jazztel.com/](https://ayuda.jazztel.com/)
- **Privacy policy:** [https://www.jazztel.com/politicaproteccionappjazztel](https://www.jazztel.com/politicaproteccionappjazztel)

## Description

The Jazztel Chrome extension offers an official and free solution for Jazztel customers to efficiently manage their telecommunication services. With this app, users gain clear access to their invoices, allowing them to view, download, or email their detailed bills effortlessly. The app also provides comprehensive consumption monitoring, from tracking minutes and data usage on each contracted line to reviewing additional rate consumption.

Beyond billing and usage, Jazztel enables users to manage their lines by adjusting rates and services with personalized offers, track order statuses for fiber or devices, and configure their routers with options for Wi-Fi management and troubleshooting. Users can also enjoy TV service management and find support through the integrated Help Center and Virtual Assistant. Fully optimized for ease of use, the Jazztel app ensures secure, real-time control of your telecommunications needs with traffic usage that is entirely free across all plans.

## Rankings

- #31,833 — Overall

## Review summary

Users find the Jazztel app generally easy to use with good functionality and informative features. However, significant issues include poor customer service, lack of English language support, frequent app crashes, and unstable service connections. Several users report dissatisfaction with support response times and problem resolution. While some note improvements over time and helpful operators, many experience frustration with billing problems and app reliability.

### Pros

- App is easy to use and navigate according to several users.
- Functionality of the app is generally good and meets its intended purpose.
- Some users find the app informative and complete.
- The app has shown improvements over time, becoming better and safer.
- Operators are described as efficient, effective, and helpful by certain users.

### Cons

- Poor customer service and support reported repeatedly, including long wait times and unhelpful responses.
- Frequent app crashes and bugs, with some users reporting the app not working at all.
- Lack of an English language version makes it difficult for non-Spanish speakers to use the app effectively.
- Unstable service connections and unresolved technical issues, with poor communication channels.
- Confusing navigation in some areas and outdated design in need of revamp.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.orange.bluu.jazztel)