# MyOncor

> Report a power outage, manage new service requests and get real-time updates.

Canonical page: [https://chrome-stats.com/d/com.oncor.myoncor](https://chrome-stats.com/d/com.oncor.myoncor)

## Overview

- **ID:** `com.oncor.myoncor`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Oncor Electric Delivery Company LLC
- **Category:** BUSINESS
- **Downloads:** 130,966
- **Rating:** 2.24 / 5 (409 ratings)
- **Version:** 5.17.0
- **Last updated:** 2026-07-15
- **First published:** 2019-09-19
- **Publisher country:** US
- **Size:** 102 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.oncor.myoncor)
- **Website:** [https://oncor.com](https://oncor.com/)
- **Privacy policy:** [https://www.oncor.com/SitePages/PrivacyPolicy.aspx](https://www.oncor.com/SitePages/PrivacyPolicy.aspx)

## Description

MyOncor is a powerful Chrome extension designed for Oncor Electric Delivery customers, providing convenient access to essential energy management tools. Users can quickly report power and street light outages, track outage statuses and restoration times with GPS or Google Maps integration, ensuring real-time situational awareness. The extension also supports managing new service requests for construction projects, tracking multiple properties, and accessing builder resources.

Beyond outage management, MyOncor delivers timely news updates from Oncor’s blog, safety tips for severe weather, energy efficiency advice, and social media feeds to keep users informed and empowered. This all-in-one tool enhances energy account management and helps customers stay connected with Oncor’s services and updates effortlessly. Note: Use requires being an Oncor service customer.

## Rankings

- #195,707 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECORD_AUDIO`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.oncor.myoncor.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users widely report that the MyOncor Android app suffers from severe usability and functionality issues. Common problems include failure to accept valid electric providers during account setup, unresponsive or blank screens, inaccurate outage information, and poor input field design on Android devices. These issues impede account creation, outage reporting, and accessing reliable updates, frustrating customers who rely on the app during power outages.

### Cons

- The app frequently fails to recognize or accept valid electric service providers, preventing users from setting up their accounts.
- The app often displays blank screens or becomes unresponsive after loading, making it unusable.
- Outage information is frequently inaccurate or delayed, with the app sometimes not acknowledging outages reported through other channels.
- Input fields are poorly designed on Android devices; the keyboard obstructs fields, screens don't scroll properly, and navigation buttons don't work.
- Users experience repeated freezing or crashing during outage reporting and account setup, affecting both Android and iOS versions.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.oncor.myoncor)