# NWC Mobile App

> NWC App empowers customers with convenience, self-service and accessibility!

Canonical page: [https://chrome-stats.com/d/com.nwc.customers](https://chrome-stats.com/d/com.nwc.customers)

## Overview

- **ID:** `com.nwc.customers`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** National Water Commission
- **Category:** PERSONALIZATION
- **Downloads:** 85,732
- **Rating:** 2.70 / 5 (264 ratings)
- **Version:** 0.0.41
- **Last updated:** 2026-06-23
- **First published:** 2023-07-21
- **Publisher country:** JM
- **Size:** 56 MB
- **Data as of:** 2026-09-11
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.nwc.customers)
- **Website:** [https://www.nwcjamaica.com/](https://www.nwcjamaica.com/)
- **Privacy policy:** [https://appadmin.nwcjamaica.com/privacy](https://appadmin.nwcjamaica.com/privacy)

## Description

The NWC Mobile App offers a user-friendly platform that puts you in full control of your National Water Commission services. With features that enable you to effortlessly access billing information, payment history, and real-time service updates, managing your water account has never been more convenient.

Beyond simple account access, the app promotes water conservation by allowing you to report theft and leaks promptly. Stay informed about service disruptions in your parish, track service requests such as new connections or disconnections, and securely make payments without the hassle of queues. For property management, landlords can manage their accounts and grant tenants access permissions within the app, simplifying communication and account control. Tenants benefit from streamlined requests for access, enhancing transparency and ease of use.

Experience the convenience, self-service, and accessibility the NWC Mobile App provides to enhance your water service experience on the go.

## Rankings

- #236,873 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.nwc.customers.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Multiple users complain about the app showing incorrect or outdated balances and bills, unreliable OTP verification often sent to outdated contact info, and difficulties viewing or paying bills. The app lacks features like persistent login and proper input validation, causing frustration. However, some users acknowledge the app's improved design and advanced features over the legacy website, allowing account linking and shared access. Overall, users find the app unstable and buggy, needing significant fixes to be fully functional.

### Pros

- The app has a nice design and includes advanced features like sharing account access with other users.
- The app allows setup and linking of multiple accounts within minutes.
- It is an improvement over the NWC website, which is described as a mess.
- The app allows users to sign up and log in after recent updates, with some users able to use it as intended.

### Cons

- The app frequently shows incorrect or outdated account balances and bill information.
- OTP verification is unreliable, often sending codes to outdated phone numbers or failing to send at all.
- Users cannot view or pay bills due to errors or missing data in the app.
- No persistent sign-in; users must log in every time they open the app, which is inconvenient.
- Poor input validation leads to problems with account setup and authentication, causing frustration.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.nwc.customers)