# Telephony

> Manage, register, and check your mobile device status with ease, comfort, safety

Canonical page: [https://chrome-stats.com/d/com.ntra.citizen](https://chrome-stats.com/d/com.ntra.citizen)

## Overview

- **ID:** `com.ntra.citizen`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** My NTRA
- **Category:** BUSINESS
- **Downloads:** 4,916,114
- **Rating:** 2.56 / 5 (15,544 ratings)
- **Last updated:** 2026-05-23
- **First published:** 2026-05-23
- **Publisher country:** EG
- **Data as of:** 2026-09-14
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.ntra.citizen)
- **Website:** [https://www.telephony.gov.eg/](https://www.telephony.gov.eg/)
- **Privacy policy:** [https://telephony-42a14.web.app/en/](https://telephony-42a14.web.app/en/)

## Description

The Telephony Chrome extension is designed for citizens to effortlessly register and manage their mobile devices. It offers a seamless process that includes passport scanning for identity verification, IMEI scanning to confirm device details, and secure payment transactions for any applicable fees.

With Telephony, users can confidently check the status of their mobile devices, ensuring compliance and safety. The extension prioritizes comfort and security, making mobile device management straightforward and efficient for everyone.

## Rankings

- #24,503 — Overall

## Review summary

Users say the app can perform the intended IMEI/registration check but is overshadowed by major issues: frequent crashes and instability, inaccurate results that wrongly demand fees, serious privacy/permission concerns (no clear policy and unexpected data access), and an unjustifiably large, bloated size. Many also note poor UX, lack of help or communication, and incorrect handling of devices bought domestically. Overall it is seen as unreliable and unsafe until major fixes and transparency are provided.

### Pros

- Performs its basic purpose of checking IMEI/registration against a government database (some users reported it 'does its job').
- Provides an official channel/app for checking customs/tax status of devices (centralized government service).
- Allows users to see alleged due fees and registration status so they can (in theory) act on customs requirements.

### Cons

- Frequent crashes, bugs, freezes and overall instability (many users report the app constantly crashes or hangs).
- Inaccurate or incorrect outputs — users repeatedly report wrong registration/tax status and confusing/contradictory results.
- Serious privacy and permission concerns: app requests or collects IMEI and other data, asks many permissions, sometimes opens camera without consent, and lacks an in-app privacy policy or terms.
- App is excessively large/bloated (hundreds of MB) for its functionality, and size reportedly increases after use.
- Poor UX and reliability: manual IMEI entry required, Arabic issues, doesn't stay logged in, slow performance, and no help/tutorial or support/communication channels.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.ntra.citizen)