# NorthStar Connect > A remote service app that provides control of your security system from anywhere Canonical page: [https://chrome-stats.com/d/com.northstar.connect](https://chrome-stats.com/d/com.northstar.connect) ## Overview - **ID:** `com.northstar.connect` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** NorthStar Home - **Category:** LIFESTYLE - **Downloads:** 59,909 - **Rating:** 2.10 / 5 (508 ratings) - **Version:** 6.65.2.751.pr. - **Last updated:** 2026-07-28 - **First published:** 2015-03-26 - **Publisher country:** US - **Size:** 87 MB - **Data as of:** 2026-09-21 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.northstar.connect) - **Website:** [http://www.northstarhome.com](http://www.northstarhome.com/) - **Privacy policy:** [https://www.resideo.com/us/en/corporate/legal/privacy/partner-branded-apps](https://www.resideo.com/us/en/corporate/legal/privacy/partner-branded-apps) ## Description NorthStar Connect™ Remote Interactive Services offer a comprehensive solution for managing your Honeywell security system and connected smart devices from anywhere. This app provides real-time system status monitoring and allows you to arm or disarm your security system remotely. Enjoy instant push notifications for important security events and control Z-Wave automation devices such as lights, locks, thermostats, garage doors, and more. Additional powerful features include live video streaming and clip viewing from your video cameras and doorbells, two-way communication at your front door, and the ability to create and run personalized smart scenes. The app also supports fingerprint login, geofence-based arming reminders, and voice control for added convenience. You can locate vehicles, track assets, manage users, and ensure your property remains safe no matter where you are. Note that a compatible Honeywell security system with a NorthStar Connect subscription is required. Contact your security professional for more details. ## Rankings - #278,270 — Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_BACKGROUND_LOCATION` - `android.permission.ACCESS_COARSE_LOCATION` - `android.permission.ACCESS_FINE_LOCATION` - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.ACCESS_WIFI_STATE` - `android.permission.BLUETOOTH` - `android.permission.BLUETOOTH_ADMIN` - `android.permission.BLUETOOTH_CONNECT` - `android.permission.BLUETOOTH_SCAN` - `android.permission.CAMERA` - `android.permission.CHANGE_NETWORK_STATE` - `android.permission.CHANGE_WIFI_STATE` - `android.permission.DOWNLOAD_WITHOUT_NOTIFICATION` - `android.permission.FOREGROUND_SERVICE` - `android.permission.FOREGROUND_SERVICE_DATA_SYNC` - `android.permission.INTERNET` - `android.permission.MODIFY_AUDIO_SETTINGS` - `android.permission.POST_NOTIFICATIONS` - `android.permission.RECEIVE_BOOT_COMPLETED` - `android.permission.RECORD_AUDIO` - `android.permission.SCHEDULE_EXACT_ALARM` - `android.permission.USE_BIOMETRIC` - `android.permission.USE_FINGERPRINT` - `android.permission.VIBRATE` - `android.permission.WAKE_LOCK` - `android.permission.WRITE_CONTACTS` - `com.google.android.c2dm.permission.RECEIVE` - `com.northstar.connect.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION` ## Review summary Users consistently report poor app reliability with crashes, slow loading, and delayed or missed notifications. Camera feeds are often unavailable or freeze frustratingly, and sensors trigger false alarms or fail frequently. Many users face unresponsive customer support and find the contract terms restrictive and costly. While some acknowledge the hardware works reasonably well and the monitoring service is decent, the overall user experience is marred by technical issues and poor service, leading many to regret choosing this app and anticipate switching providers. ### Pros - The security system hardware is decent and performs basic functions like arming and disarming the alarm. - The monitoring service is generally reported as good by some users. - The app and system provide live camera feeds and basic security functionalities. - The app supports multiple devices like phones and tablets for monitoring. ### Cons - App frequently crashes or fails to load properly, leading to poor user experience. - Camera functionality is unreliable—video often freezes, has delays, or fails to load. - Notifications are delayed or missed entirely, reducing effectiveness for security alerts. - Customer support and technical assistance are unresponsive or unhelpful, causing frustration. - The app interface is slow, unintuitive, and has bugs, including password reset loops and poor biometric login. - Sensors and equipment have durability issues, causing frequent false alarms and battery replacements. - Long and expensive contracts with difficult cancellation policies exacerbate customer dissatisfaction. ## Similar extensions and apps - [NorthStar Home](https://chrome-stats.com/d/com.northstarhome.northstaralarm) — 13,280 users, 4.09 / 5 - [Total Connect 2.0 Beta](https://chrome-stats.com/d/com.alarmnet.beta.tc2) — 2,709 users, 3.17 / 5 - [Bay Alarm Connect](https://chrome-stats.com/d/com.totalconnect.bayalarm) — 8,446 users, 3.27 / 5 - [Total Connect 2.0](https://chrome-stats.com/d/com.alarmnet.tc2) — 1,332,291 users, 3.08 / 5 - [M.Connected Home™](https://chrome-stats.com/d/com.meritage.mconnect) — 8,367 users, 2.88 / 5 - [ADS Connect](https://chrome-stats.com/d/com.dmp.android.ads) — 2,493 users, 3.31 / 5 - [Safe Home Security](https://chrome-stats.com/d/com.securenettech.safehomesecurity6production) — 27,670 users, 4.29 / 5 - [Control NOVA](https://chrome-stats.com/d/ua.sbi.control8plus) — 27,149 users - [Alarm.com](https://chrome-stats.com/d/com.alarm.alarmmobile.android) — 4,636,923 users, 4.13 / 5 - [ADT Smart Connect](https://chrome-stats.com/d/com.securenettech.smartlink.adt) — 1,369 users - [Smartlink Security](https://chrome-stats.com/d/com.securenettech.smartlink6production) — 53,911 users, 2.75 / 5 - [Safely Connect](https://chrome-stats.com/d/com.safelyteam.safely) — 68 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/com.northstar.connect)