# Employee Engagement Manager

> NiCE EEM empowers employees with exceptional self-service scheduling, 24/7.

Canonical page: [https://chrome-stats.com/d/com.nice.eem.mobileapps](https://chrome-stats.com/d/com.nice.eem.mobileapps)

## Overview

- **ID:** `com.nice.eem.mobileapps`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** NiCE Ltd
- **Category:** BUSINESS
- **Downloads:** 191,045
- **Rating:** 2.68 / 5 (3,164 ratings)
- **Version:** 3.7.0
- **Last updated:** 2025-12-13
- **First published:** 2019-06-11
- **Publisher country:** US
- **Size:** 31 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.nice.eem.mobileapps)
- **Website:** [https://www.nice.com/](https://www.nice.com/)
- **Privacy policy:** [https://eemmobileapps.nicewfm.com/privacy-doc/EEM-privacy-statement.html](https://eemmobileapps.nicewfm.com/privacy-doc/EEM-privacy-statement.html)

## Description

NiCE Employee Engagement Manager (EEM) empowers frontline agents to self-manage their schedules and activities in the contact center with visibility, flexibility, and control. The NiCE EEM mobile app acts as a personal scheduling assistant, delivering 24/7 self-service scheduling and the ability to view hours and shifts anytime, anywhere.

With in-app approvals for schedule changes, agents can adjust shifts quickly without email back-and-forth. EEM supports adding hours, swapping or trading shifts, and opportunities for better work-life balance based on staffing needs. Availability depends on operational processes; users should confirm deployment with an administrator and review the Terms of Use: https://eemmobileapps.nicewfm.com/privacy-doc/EEM%20App%20TOU%20clean.html

## Rankings

- #163,365 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_APP_BADGE`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.anddoes.launcher.permission.UPDATE_COUNT`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.htc.launcher.permission.READ_SETTINGS`
- `com.htc.launcher.permission.UPDATE_SHORTCUT`
- `com.huawei.android.launcher.permission.CHANGE_BADGE`
- `com.huawei.android.launcher.permission.READ_SETTINGS`
- `com.huawei.android.launcher.permission.WRITE_SETTINGS`
- `com.majeur.launcher.permission.UPDATE_BADGE`
- `com.nice.eem.mobileapps.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.nice.eem.mobileapps.permission.PushHandlerActivity`
- `com.oppo.launcher.permission.READ_SETTINGS`
- `com.oppo.launcher.permission.WRITE_SETTINGS`
- `com.sec.android.provider.badge.permission.READ`
- `com.sec.android.provider.badge.permission.WRITE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE`
- `me.everything.badger.permission.BADGE_COUNT_READ`
- `me.everything.badger.permission.BADGE_COUNT_WRITE`

## Review summary

Users largely report the Employee Engagement Manager app as unreliable: frequent blank/black screens, crashes, and load failures prevent daily use. Issues persist across devices and OS updates, with many requiring repeated uninstall/reinstall, clearing cache, or credential re-entry. Scheduling features like time-off and swaps often fail or show incorrect availability, with login glitches common. The UX is criticized for lag, confusing UI, and disappearing buttons, though a few users note it can be functional and handy when it loads. Overall, reliability is the primary pain point with sporadic positives when it finally runs.

### Pros

- When it loads, it7s functional and supports time-off/swap requests.
- Useful to access scheduling features remotely when you B4re away from the office.
- Some users report improvements after UI updates, resulting in fewer hiccups.
- There are occasional positive experiences and praise for the app when it7s working.

### Cons

- Frequent blank/black screens and load failures prevent daily use.
- Must frequently uninstall/reinstall or clear cache to regain access.
- Compatibility issues with devices/OS updates (e.g., not compatible with certain phones or recent versions causing errors).
- Login issues and inaccurate time-off availability, sometimes showing not available.
- Laggy UI with disappearing buttons and other UX quirks that make the app confusing to use.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.nice.eem.mobileapps)
