Reviews of SmartCare by Cigna

By: Cigna

List of user reviews and ratings for SmartCare by Cigna

Total ratings

4.86 (Rating count: 342)

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Review summary

Users report major issues with the SmartCare by Cigna app, including constant crashes, login and registration failures, and unresponsive customer support. Many cannot complete sign-up or recover their accounts, leading to frustration. Technical problems like non-functional QR codes and missing insurance card images worsen the experience. While some praise the app's usability when it works and efficient staff response, the overwhelming negative feedback centers on app stability, access problems, and lack of timely assistance, resulting in poor overall satisfaction.

Pros

The app is easy to use when functioning properly.
Customer support staff are efficient and quick in updating concerns or applications.

Cons

The app frequently crashes or closes unexpectedly, especially when accessing claims or policy information.
Users face severe difficulties registering and logging in, with repetitive 'user not found' errors and issues with password reset.
There is poor user experience overall, including non-functional features like QR code, card display, and download options.
Customer service and the chat bot are unhelpful, with delayed or no responses to queries or complaints.
App installation and download issues occur despite good internet connection and sufficient storage.

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User Reviews

Recent rating average: 1.20

All time rating average: 4.86

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80% (20)

Date	Author	Comment
2025-01-15	Ch*****	Extremely hard to register
Extremely hard to register
2025-01-10	Ha*****	Not user friendly
Not user friendly
2024-12-06	Ah*****	I cant download the list of network is not being downloaded
I cant download the list of network is not being downloaded
2024-11-15	Ay*****	Very bad user experience
Very bad user experience
2024-11-02	Ku*****	Failed to register. App keeps asking for country but there is no options for it. Using samsung s23
Failed to register. App keeps asking for country but there is no options for it. Using samsung s23
2024-10-10	Es*****	I can't access the app as it keeps crashing immediately after opening it. I tried with VPN, without VPN and reinstalling. Simply not working
I can't access the app as it keeps crashing immediately after opening it. I tried with VPN, without VPN and reinstalling. Simply not working
2024-09-03	je*****	Keep on crashing. please help i unstall multiple times already
Keep on crashing. please help i unstall multiple times already
2024-08-13	As*****	App crashes whenever i click on my policy icon
App crashes whenever i click on my policy icon
2024-08-11	Mu*****	Keeps Crashig. Not user friendly.
Keeps Crashig. Not user friendly.
2024-07-29	Kh*****	Can't login and can't reset the password. The customer support didn't respond to the email either.
Can't login and can't reset the password. The customer support didn't respond to the email either.