SmartCare by Cigna

Name: SmartCare by Cigna
Rating: 4.857143 (342 reviews)
Author: Cigna

By: Cigna

Cigna Insurance Middle East members covered with “Smartcare by Cigna” plans

Features & Capabilities

SmartCare by Cigna is a dedicated mobile app designed exclusively for Cigna Insurance Middle East members covered under SmartCare by Cigna plans. Featuring a revamped intuitive interface, the app simplifies healthcare management by providing seamless registration with Emirates ID or UAE Pass login.

Users can easily search for doctors, track claims in real-time, download healthcare ID cards, and access the full table of benefits. Additional conveniences include managing profiles, viewing recently visited providers, and benefiting from exclusive promotions. Telehealth services through TruDoc enable consultations anytime, anywhere, empowering members to take full control of their health conveniently and securely through their mobile device.

User Growth & Download Statistics

App

By:

Cigna

Downloads:

47,850 145

Rating:

4.86

(342)

Version:

2.1.4 Last updated: 2026-04-28

Version code:

Creation date:

2020-11-26

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.ACCESS_MEDIA_LOCATION High risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk

Size:

85.55MB

Email:

kh*****@neuron.ae

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-09

Compare stats and ranking:

Ranking

# 296,813 ▼ 884

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Cigna

Google Play Store

https://play.google.com/store/apps/details?id=com.neuron.cigna

Email:

kh*****@neuron.ae

Website:

https://smartcarebycigna.neuron.ae

User Reviews

Users report major issues with the SmartCare by Cigna app, including constant crashes, login and registration failures, and unresponsive customer support. Many cannot complete sign-up or recover their accounts, leading to frustration. Technical problems like non-functional QR codes and missing insurance card images worsen the experience. While some praise the app's usability when it works and efficient staff response, the overwhelming negative feedback centers on app stability, access problems, and lack of timely assistance, resulting in poor overall satisfaction.

Pros

The app is easy to use when functioning properly.
Customer support staff are efficient and quick in updating concerns or applications.

Cons

The app frequently crashes or closes unexpectedly, especially when accessing claims or policy information.
Users face severe difficulties registering and logging in, with repetitive 'user not found' errors and issues with password reset.
There is poor user experience overall, including non-functional features like QR code, card display, and download options.
Customer service and the chat bot are unhelpful, with delayed or no responses to queries or complaints.
App installation and download issues occur despite good internet connection and sufficient storage.