# SMC Grievance System

> Official staff app of Sinnar Nagar Parishad for grievance management.

Canonical page: [https://chrome-stats.com/d/com.nebula.grievancesystem](https://chrome-stats.com/d/com.nebula.grievancesystem)

## Overview

- **ID:** `com.nebula.grievancesystem`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Nebula Studios
- **Category:** PRODUCTIVITY
- **Downloads:** 9
- **Last updated:** 2026-01-23
- **First published:** 2026-01-23
- **Publisher country:** IN
- **Data as of:** 2026-09-15
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.nebula.grievancesystem)
- **Website:** [https://sinnarnagarparishad.org/](https://sinnarnagarparishad.org/)
- **Privacy policy:** [https://sinnarnagarparishad.org/privacy-english.html](https://sinnarnagarparishad.org/privacy-english.html)

## Description

The Sinnar Nagar Parishad Grievance Management App is an official mobile application designed exclusively for municipal staff and department officials to efficiently handle citizen complaints submitted through a WhatsApp-based grievance system.<br><br>Citizens register complaints by answering guided questions and uploading photos on WhatsApp. These complaints are automatically categorised department-wise and assigned to the concerned officials. This app enables staff to view, process, update, and resolve assigned grievances in a transparent and time-bound manner.<br><br>Key Features:<br>- Secure login for authorised Sinnar Nagar Parishad staff<br>- View automatically assigned complaints department-wise<br>- Detailed complaint information with location and images<br>- Update complaint status (In Progress, Resolved, Closed)<br>- Upload work-completion photos and remarks<br>- Real-time tracking and audit trail of complaint lifecycle<br>- Improved coordination between departments<br>- Faster grievance resolution and accountability<br><br>⚠️ Important Note:<br>This application is not for citizens. It is intended only for internal use by Sinnar Nagar Parishad officials and staff. Unauthorised access is restricted.<br><br>The app supports the Nagar Parishad’s mission of efficient governance, transparency, and improved public service delivery.

## Rankings

- #2,845,512 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.nebula.grievancesystem)