# MyTeleMed

> HIPAA Compliant Messaging

Canonical page: [https://chrome-stats.com/d/com.mytelemed.android](https://chrome-stats.com/d/com.mytelemed.android)

## Overview

- **ID:** `com.mytelemed.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** CareXM Mobile App Developer
- **Category:** COMMUNICATION
- **Downloads:** 36,161
- **Rating:** 3.08 / 5 (107 ratings)
- **Version:** 4.21
- **Last updated:** 2023-02-23
- **First published:** 2012-03-01
- **Publisher country:** US
- **Size:** 4.14 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.mytelemed.android)
- **Website:** [https://www.telemedinc.com](https://www.telemedinc.com/)
- **Privacy policy:** [https://www.carexm.com/privacy-notices/](https://www.carexm.com/privacy-notices/)

## Description

MyTeleMed is a HIPAA compliant messaging app designed for doctors to securely manage patient communications. It ensures full protection of Personal Health Information (PHI) by storing messages on a web-based server with password protection, avoiding risks from mobile device theft. 

Doctors receive real-time push notifications for new patient messages, which include severity, details, and callback information. The app logs doctor comments, callbacks, call durations, and offers an option to record calls. Its custom escalation procedures ensure messages are delivered and responded to promptly, with options to escalate calls based on user settings. Additional features include customizable alert modes, caller ID masking with an office number, and 24/7 customer service access. MyTeleMed enhances secure communication for medical practices and hospitals, improving efficiency while maintaining strict privacy standards.

## Rankings

- #343,490 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`

## Review summary

Many users experience frequent notification failures, app crashes, and logout issues, severely impacting the app's reliability for on-call work. Support is widely reported as unhelpful and poor. Despite these issues, users appreciate the easy installation, HIPAA compliance, protected calling, reporting features, and ability to reference past calls, highlighting important functional positives amid the challenges.

### Pros

- Easy to install and configure
- HIPAA compliant for secure use
- Allows protected calling with number privacy
- Offers useful reporting features
- Allows referencing past calls

### Cons

- Notifications frequently fail to alert users despite correct settings
- App crashes or logs users out unexpectedly
- Poor or no user support and help
- Unreliable and slow performance on Android devices
- Issues archiving or managing messages within app

## Similar extensions and apps

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- [MediMobile Messaging](https://chrome-stats.com/d/com.JPGTech.SafeTextMD) — 880 users, 3.00 / 5
- [TeleMedicine](https://chrome-stats.com/d/com.mdflow.chat) — 3,790 users, 4.00 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.mytelemed.android)