# mykuya

> on-demand services

Canonical page: [https://chrome-stats.com/d/com.mykuyauserapp](https://chrome-stats.com/d/com.mykuyauserapp)

## Overview

- **ID:** `com.mykuyauserapp`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** Machine Ventures
- **Category:** LIFESTYLE
- **Downloads:** 105,222
- **Rating:** 4.08 / 5 (667 ratings)
- **Version:** 13
- **Last updated:** 2024-11-08
- **First published:** 2018-04-23
- **Size:** 2.80 MB
- **Data as of:** 2025-05-28
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.mykuyauserapp)
- **Website:** [https://mykuya.com](https://mykuya.com/)
- **Privacy policy:** [https://mykuya.com/privacy-policy/](https://mykuya.com/privacy-policy/)

## Description

mykuya® offers a comprehensive on-demand service platform in the Philippines, perfect for both personal and business needs. Easily book services such as personal, government, and work errands; home and office cleaning; air conditioning cleaning and repair; professional delivery services; and virtual or personal assistant support.

With seamless instant payment options including GCash, Maya, and all major debit and credit cards (Visa/Mastercard), mykuya ensures a smooth and reliable experience. Whether at home or the office, get quality services anytime through mykuya's trusted platform. For inquiries, contact hello@mykuya.com.

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`

## Review summary

Users appreciate the app's excellent customer service, convenience, and range of helpful services with reasonable pricing. However, they report frequent app performance problems like bugs and lag, and major payment processing issues including failure to accept card payments and unclear transaction statuses. Booking limitations and frustrations with referral-based account activation also detract from the experience. Despite these issues, users see great potential in the service if technical and policy issues are addressed.

### Pros

- Customer service is excellent and responsive, often going above and beyond to assist users.
- The app provides a convenient and helpful range of services including errands, deliveries, and shopping, saving users time and effort.
- The direct messaging feature allows communication with service providers (kuya/rider), which users appreciate.
- Pricing is generally reasonable and transparent according to several users.
- The concept and idea behind the app are well-received, with some users praising its utility especially during the pandemic.

### Cons

- Payment system issues: the app doesn't accept credit or debit card details reliably and lacks proper transaction status feedback.
- App performance and UI bugs including laggy chatbox, app freezing on load, and poor UX causing registration and booking issues.
- Limitations in booking options such as lack of advanced booking and inability to adjust or cancel services to reflect emergencies or changes causing unfair charges.
- Account activation dependent on sharing referral codes, which hinders accessibility and is frustrating to users.
- Inconsistent and problematic pricing or charging errors, including overcharging and charges despite cancellations or incomplete services.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.mykuyauserapp)