Reviews of M&T Mobile Banking
List of user reviews and ratings for M&T Mobile Banking
Total ratings
2.61
(Rating count:
17,663)Review summary
Users praise the app for basic banking functions and improvements in user interface, but the overwhelming complaints focus on frequent crashes, login failures, unreliable mobile deposit, intrusive permission requests, and poor customer support. Many find the app frustrating due to freezes, missing features, and redirection to web browsers. Biometric login inconsistencies and slow or failed loading persist. These issues severely impact usability and have caused some users to consider moving to other banks with better app experiences.
Pros
- App works well once successfully logged in for basic banking functions.
- Mobile deposit and bill payment features are available.
- User interface has improved with recent updates making navigation easier for some users.
- Biometric login (fingerprint) feature is supported and appreciated when working.
- Bank is helpful and supportive outside of the app experience.
Cons
- App frequently crashes or fails to load, especially at login, requiring repeated attempts or restarting the app.
- Mobile deposit feature is unreliable and often fails due to camera autofocus issues.
- App asks for excessive and intrusive permissions, including location, contacts, and storage access, which users find invasive.
- Biometric login often gets disabled unexpectedly requiring re-enabling by users.
- Many features require redirection to a web browser instead of being handled within the app, diminishing usability.
- Users report login problems with errors stating incorrect credentials although credentials are correct, with no support resolution.
- App freezes or does not display credit card transactions or statements properly, forcing users to use the website.
- App performance is inconsistent with slow load times and frequent unresponsiveness.
- Customer support is generally unhelpful or unable to resolve app-specific issues.
- Overall poor user experience compared to other banking apps leading users to consider switching banks.
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User reviews
Recent rating average:
1.40
All time rating average:
2.61
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-02-01 |  | | It was/is great, except for one thing... Why, when I do a manual one-time bill payment, does it NOT show up in my pending transactions?!? There is a separate list for pending bill payments... Why? I actually love M&T Bank and the app. But when I first encountered this problem, I was astonished that such an amateur design flaw existed. One ledger, please!!!! There is NO REASON that a bill payment should not show up as a "pending payment" in the basic transaction ledger. |
| 2024-12-20 |  | | Frustrating to say the least. Like other comments it's useless. In my case I can't even sign in! Keeps telling me my ID and/or Passcode is incorrect. But it's NOT! Works perfectly on website.... Tried reset, reinstall, etc.. nothing works. Support no help. No one can tell me if problem is App, router settings, my Carriers settings, or something else.... It simply DOES NOT WORK ON MY PHONE (S24+) |
| 2024-11-29 |  | | This app used to have flawless mobile deposit. Not sure what happened, but now it fails constantly. The autofocus insists on being as blurry as possible and therefore fails to correctly capture the check image. It's not my phone since other mobile banking apps don't have this problem on my phone. It's great for everything else I do, but being able to deposit a check is a major piece of what I (try to) do with the app! |
| 2024-11-26 |  | | Mobile app would glitch and reset every time I tried to deposit a small check. I uninstalled and went to reinstall just to see that they collect all of your personal information, your location data, as well as information about every single app you have downloaded on your phone if you choose to use their app. Seems extremely intrusive and not a valid way to identify your customers. |
| 2024-11-13 |  | | Horrible app. I can't log in even with 8 tries from this app. The app has multiple hidden permissions that are hard to un- permission the rest of them. Switch accounts is also a pain. Over bad UI and the UX team should understand how modern and more updated color schemes help people nav through the menu. Please help me to gain back access to my account and money that is missing. |
| 2024-11-02 |  | | Between all the banks I use, Chase, ESL and even a smaller FCU, this by far is the least optimized app. The fact the app directs you to a web browser for transactions or account functions instead of just using the app itself is a bit inexcusable in 2024. A user should be able to complete all, or at the very least most functions of a banking app within the app without being redirected. You have the funds to develop a stellar app, just seems like corporate greed/laziness truly. |
| 2024-10-23 |  | | Update: my apps are set to automatically update overnight. Having the latest version shouldn't be an issue. This app required locations services to be active every single time simply to log in. It also requires several other things beyond any other bank or credit card app. Not only did this app get deleted, closing my accounts with m&t is my top priority. They are far too invasive. |
| 2024-09-26 |  | | Couldn't even begin to use the app because I'm not allowing ALL permissions-why is permission for my camera, contacts, to make phone calls needed?? Location (not really) and notifications were all the permissions that are needed. Just uninstalled the app. Will stick to the online platform and just pay bills through my own bank's bill pay. |
| 2024-09-25 |  | | App won't open. Just sits at splash screen. Also from previous use, this app asks for too many permissions. There's no reason location should be needed for this type of app unless looking for nearby ATMs. Storage should not be needed either unless you're storing or reading data from the phone. Contacts should not be needed either. Your mobile website does not work either. Impossible to log in. Keep getting an error about wrong passcode or username. Works on desktop tho |
| 2024-09-07 |  | | Works. Load times are fairly long and responses sometimes don't register, transferring money can sometimes be a pain when you set up a reoccurring transfer with no end date. It may work the first time or first couple of times, but eventually you'll have to set it back up since it deletes itself. |
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