Now With More of What’s Important – including Zelle ® !
- By:
- M&T Bank
- Downloads:
- 1,783,719+ 4.47K
- Rating:
- 2.61 (17,663) 0.01
- Version:
- 5.5.3 (Last updated: 2025-04-24)
- Version code:
- 414
- Creation date:
- 2014-08-23
- Permissions:
- android.permission.ACCESS_COARSE_LOCATION
- android.permission.ACCESS_FINE_LOCATION
- android.permission.ACCESS_LOCATION_EXTRA_COMMANDS
- android.permission.ACCESS_NETWORK_STATE
- android.permission.ACCESS_WIFI_STATE
- android.permission.BIND_ACCESSIBILITY_SERVICE
- android.permission.CALL_PHONE
- android.permission.CAMERA
- android.permission.GET_ACCOUNTS
- android.permission.HIGH_SAMPLING_RATE_SENSORS See more
- Size:
- 23.95M
- Email:
- cu*****@mtb.com
- URLs:
- Website ,Privacy policy
- Full description:
- See detailed description
- Source:
- Google Play Store
- Updated:
- 15 hours ago
Ranking
User reviews
Users praise the app for basic banking functions and improvements in user interface, but the overwhelming complaints focus on frequent crashes, login failures, unreliable mobile deposit, intrusive permission requests, and poor customer support. Many find the app frustrating due to freezes, missing features, and redirection to web browsers. Biometric login inconsistencies and slow or failed loading persist. These issues severely impact usability and have caused some users to consider moving to other banks with better app experiences.
Pros
- App works well once successfully logged in for basic banking functions.
- Mobile deposit and bill payment features are available.
- User interface has improved with recent updates making navigation easier for some users.
- Biometric login (fingerprint) feature is supported and appreciated when working.
- Bank is helpful and supportive outside of the app experience.
Cons
- App frequently crashes or fails to load, especially at login, requiring repeated attempts or restarting the app.
- Mobile deposit feature is unreliable and often fails due to camera autofocus issues.
- App asks for excessive and intrusive permissions, including location, contacts, and storage access, which users find invasive.
- Biometric login often gets disabled unexpectedly requiring re-enabling by users.
- Many features require redirection to a web browser instead of being handled within the app, diminishing usability.
- Users report login problems with errors stating incorrect credentials although credentials are correct, with no support resolution.
- App freezes or does not display credit card transactions or statements properly, forcing users to use the website.
- App performance is inconsistent with slow load times and frequent unresponsiveness.
- Customer support is generally unhelpful or unable to resolve app-specific issues.
- Overall poor user experience compared to other banking apps leading users to consider switching banks.
Recent reviews
It was/is great, except for one thing... Why, when I do a manual one-time bill payment, does it NOT show up in my pending transactions?!? There is a separate list for pending bill payments... Why? I actually love M&T Bank and the app. But when I first encountered this problem, I was astonished that such an amateur design flaw existed. One ledger, please!!!! There is NO REASON that a bill payment should not show up as a "pending payment" in the basic transaction ledger.
by
Eric L, 2025-02-01
Frustrating to say the least. Like other comments it's useless. In my case I can't even sign in! Keeps telling me my ID and/or Passcode is incorrect. But it's NOT! Works perfectly on website.... Tried reset, reinstall, etc.. nothing works. Support no help. No one can tell me if problem is App, router settings, my Carriers settings, or something else.... It simply DOES NOT WORK ON MY PHONE (S24+)
by
Dennis m, 2024-12-20
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