# Remote Help

> Get help from your organization.

Canonical page: [https://chrome-stats.com/d/com.microsoft.intune.remotehelp](https://chrome-stats.com/d/com.microsoft.intune.remotehelp)

## Overview

- **ID:** `com.microsoft.intune.remotehelp`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Microsoft Corporation
- **Category:** BUSINESS
- **Downloads:** 58,665
- **Rating:** 3.71 / 5 (169 ratings)
- **Version:** 26.7.22-20260722.1-21147ff7
- **Last updated:** 2026-09-09
- **First published:** 2022-09-29
- **Publisher country:** US
- **Size:** 72 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.microsoft.intune.remotehelp)
- **Website:** [https://docs.microsoft.com/en-us/intune/](https://docs.microsoft.com/en-us/intune/)
- **Privacy policy:** [https://privacy.microsoft.com/en-us/privacystatement](https://privacy.microsoft.com/en-us/privacystatement)

## Description

**Remote Help** is a Chrome extension designed to facilitate seamless technical support from your organization's IT team. With this app, your IT support personnel can remotely view and control your device to efficiently diagnose and resolve technical issues. This ensures quick and effective troubleshooting without the need for in-person assistance.

Note that to use Remote Help, your device must be enrolled with Microsoft Intune. For any questions about the app's usage or your organization's privacy policies, please contact your IT administrator directly—not Microsoft or your device manufacturer. This extension prioritizes security and compliance to help maintain your organization's IT integrity.

## Rankings

- #280,069 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_SURFACE_FLINGER`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION`
- `android.permission.GET_ACCOUNTS`
- `android.permission.INJECT_EVENTS`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.READ_PRIVILEGED_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_SETTINGS`
- `com.microsoft.intune.DIAGNOSTICS`
- `com.microsoft.intune.remotehelp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.microsoft.remoteassist.permission.PLUGIN_BIND`
- `com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL`

## Review summary

### Pros

- Great way for an expert to connect and fix your computer problem
- Easy to use

### Cons

- Not user friendly
- Useless for some users
- Lack of user tutorials and incomplete features

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.microsoft.intune.remotehelp)