Reviews of Middle East Airlines-Air Liban

By: Middle East Airlines

List of user reviews and ratings for Middle East Airlines-Air Liban

Total ratings

3.31 (Rating count: 1,452)

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Review summary

User feedback on the MEA Android app is mixed to negative. A few users find the app easy to use and fast, but the majority report serious issues: Cedar Miles features often fail to credit or register and can disappear; the app is viewed as a web wrapper, slow and cumbersome after updates; there are frequent bugs with little effective customer support, including password reset problems; and some users worry about losing booked flight details when switching devices. Overall, reliability and mileage integration are the core pain points.

Pros

Easy to use / user-friendly interface
Fast / responsive app
Positive sentiment toward MEA as an airline and branding

Cons

Cedar Miles integration issues (miles not credited, registration problems, data disappearing)
App behaves like a mobile browser rather than a native app; slow and clunky
Frequent bugs and negative UX after updates
Password reset issues and poor customer support responsiveness
Flight bookings data saved locally on device; changing device can lose data; manual re-entry required

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User Reviews

Recent rating average: 2.80

All time rating average: 3.31

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63% (44)

Date	Author	Comment
2026-04-29	ba*****	I deeply appreciate the swift online support provided, with special thanks to Kareem from the call center who helped in solving a critical booking issue while i was abroad.
I deeply appreciate the swift online support provided, with special thanks to Kareem from the call center who helped in solving a critical booking issue while i was abroad.
2026-03-22	Ra*****	"Please check your payment information is correct or select another method of payment to continue" Nobody knows why I am getting this error. I have funds, the card is valid so there is no reason to get this error. It worked before on its own now I keep getting this error for no reason. This app needs a MAJOR update.
"Please check your payment information is correct or select another method of payment to continue" Nobody knows why I am getting this error. I have funds, the card is valid so there is no reason to get this error. It worked before on its own now I keep getting this error for no reason. This app needs a MAJOR update.
2026-02-20	Ka*****	Worse user experience, app and cedarmiles service combined. Many bugs, notably: - Miles not automatically added for shady reasons, - Claim missing feature not working. Reported several times, sent detailed emails with screen shots. 4 months later, nothing changed - Booked flights not automatically added. Must be done manually - Booked flights information saved locally on device. Changing device means loosing the flight info - Must uninstall and reinstall, which deletes booked flights!
Worse user experience, app and cedarmiles service combined. Many bugs, notably: - Miles not automatically added for shady reasons, - Claim missing feature not working. Reported several times, sent detailed emails with screen shots. 4 months later, nothing changed - Booked flights not automatically added. Must be done manually - Booked flights information saved locally on device. Changing device means loosing the flight info - Must uninstall and reinstall, which deletes booked flights!
2026-02-17	Ib*****	good
good
2026-01-10	V *****	User friendly
User friendly
2025-12-06	Al*****	Its just a browser inside an app!! I can do it native way for free!
Its just a browser inside an app!! I can do it native way for free!
2025-11-27	Jo*****	very very very bad website for cedar miles... doesn't even work to register an account
very very very bad website for cedar miles... doesn't even work to register an account
2025-11-24	Sa*****	I prefer using your website, this is too slow!!
I prefer using your website, this is too slow!!
2025-11-21	Ah*****	the worst app update is this period, so complicated
the worst app update is this period, so complicated
2025-11-11	Pa*****	I am from Lebanon 🇱🇧 I take it all the time
I am from Lebanon 🇱🇧 I take it all the time