# Mach1 Roadside Assistance

> Get Help Fast. On-Demand. Automated. The Future of Roadside Assistance.

Canonical page: [https://chrome-stats.com/d/com.mach1services.customer](https://chrome-stats.com/d/com.mach1services.customer)

## Overview

- **ID:** `com.mach1services.customer`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Mach1 Services
- **Category:** AUTO\_AND\_VEHICLES
- **Downloads:** 10,857
- **Rating:** 3.20 / 5 (41 ratings)
- **Version:** 1.4.4.7
- **Last updated:** 2023-11-17
- **First published:** 2019-09-28
- **Publisher country:** US
- **Size:** 177 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.mach1services.customer)
- **Website:** [https://www.mach1services.com/](https://www.mach1services.com/)
- **Privacy policy:** [https://www.iubenda.com/privacy-policy/68423235](https://www.iubenda.com/privacy-policy/68423235)

## Description

"Mach1 Roadside Assistance" is an innovative app that digitizes roadside assistance, providing fast, automated help with vetted providers and no hidden fees. Easily request services like towing, fuel delivery, or tire changes through an intuitive platform that offers in-app communication and GPS tracking to enhance your roadside experience.

## Rankings

- #549,667 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.CAMERA`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_LOCATION`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.mach1services.customer.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users cite quick, nationwide roadside help and easy app access as major positives, with fast arrivals in many cases and decent customer service. However, frequent complaints focus on pricing problems (upfront charges, final vs quoted prices, and refunds), provider availability in certain areas, and slow or confusing app performance. Overall, the app is convenient and fast when available, but billing transparency and consistent coverage are key issues.

### Pros

- Fast arrival times in many cases (e.g., 20–25 minutes) and quick gas deliveries.
- Nationwide coverage across the country.
- Some users report helpful customer service and proactive follow-ups.
- Convenient on-demand roadside assistance via the app, offering an alternative to going through an insurer.

### Cons

- Upfront payments with no-show or delayed refunds when a provider doesn't arrive or service isn’t completed.
- Final price often differs from the quoted price and there are unexpected charges after the service.
- Provider availability gaps in some areas (occasional reports of no nearby technicians).
- App performance issues and pricing flow concerns (slow, bulky, and requiring payment details before seeing prices).

## Similar extensions and apps

- [Mach1 Provider App](https://chrome-stats.com/d/com.mach1services.provider) — 3,421 users, 3.44 / 5
- [Manndown Driver App](https://chrome-stats.com/d/com.manndown.app) — 5 users
- [Roadside Assist](https://chrome-stats.com/d/com.roadassist_user) — 392 users
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- [Rescue Mate](https://chrome-stats.com/d/com.RescueMate.cust) — 1,081 users
- [Beep Roadside Assistance](https://chrome-stats.com/d/com.beeprsassit.user) — 106 users
- [Speed Assist: 24/7 Assistance](https://chrome-stats.com/d/com.digiitio.speedassist) — 11 users
- [MotoDoctor - Mechanic](https://chrome-stats.com/d/com.vahaninc.mechanic) — 1,116 users
- [Assist](https://chrome-stats.com/d/au.com.roadservices.assist) — 4,788 users
- [Motorsure Assist](https://chrome-stats.com/d/com.caninfinity.motorsure) — 6 users

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.mach1services.customer)