# LiveChat - Customer service > Connect with customers on the go. Assist, support, and sell via live chat. Canonical page: [https://chrome-stats.com/d/com.livechatinc.android](https://chrome-stats.com/d/com.livechatinc.android) ## Overview - **ID:** `com.livechatinc.android` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** Text, Inc. - **Category:** PRODUCTIVITY - **Downloads:** 484,929 - **Rating:** 2.93 / 5 (1,145 ratings) - **Version:** 2.44.0 - **Last updated:** 2026-08-24 - **First published:** 2020-05-08 - **Publisher country:** US - **Size:** 128 MB - **Data as of:** 2026-09-05 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.livechatinc.android) - **Website:** [https://www.text.com/help/](https://www.text.com/help/) - **Privacy policy:** [https://www.livechatinc.com/legal/privacy-policy/](https://www.livechatinc.com/legal/privacy-policy/) ## Description **LiveChat** is a powerful customer service platform designed to enhance client interactions and drive sales. With over 30,000 companies worldwide using it, LiveChat enables real-time communication through a mobile app that works even with poor internet connectivity. Key features include customer detail access, message sneak peek with ready responses, multi-channel support, file sharing, and customizable agent profiles. The extension helps businesses solve customer issues swiftly, employ automation like greetings and chat routing, manage complex tickets anywhere, and increase sales by engaging customers during their buying journey. It also reduces operational costs by allowing agents to support multiple visitors simultaneously, boosting productivity without increasing headcount. LiveChat offers everything needed to improve your customer service experience directly from your mobile device. ## Rankings - #101,516 — Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.ACCESS_WIFI_STATE` - `android.permission.ACTIVITY_RECOGNITION` - `android.permission.CAMERA` - `android.permission.INTERNET` - `android.permission.POST_NOTIFICATIONS` - `android.permission.READ_APP_BADGE` - `android.permission.READ_MEDIA_AUDIO` - `android.permission.READ_MEDIA_VISUAL_USER_SELECTED` - `android.permission.RECEIVE_BOOT_COMPLETED` - `android.permission.SYSTEM_ALERT_WINDOW` - `android.permission.USE_BIOMETRIC` - `android.permission.USE_FINGERPRINT` - `android.permission.VIBRATE` - `android.permission.WAKE_LOCK` - `com.anddoes.launcher.permission.UPDATE_COUNT` - `com.google.android.c2dm.permission.RECEIVE` - `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE` - `com.htc.launcher.permission.READ_SETTINGS` - `com.htc.launcher.permission.UPDATE_SHORTCUT` - `com.huawei.android.launcher.permission.CHANGE_BADGE` - `com.huawei.android.launcher.permission.READ_SETTINGS` - `com.huawei.android.launcher.permission.WRITE_SETTINGS` - `com.livechatinc.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION` - `com.livechatinc.android.permission.PROCESS_PUSH_MSG` - `com.livechatinc.android.permission.PUSH_PROVIDER` - `com.majeur.launcher.permission.UPDATE_BADGE` - `com.oppo.launcher.permission.READ_SETTINGS` - `com.oppo.launcher.permission.WRITE_SETTINGS` - `com.sec.android.provider.badge.permission.READ` - `com.sec.android.provider.badge.permission.WRITE` - `com.sonyericsson.home.permission.BROADCAST_BADGE` - `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE` - `me.everything.badger.permission.BADGE_COUNT_READ` - `me.everything.badger.permission.BADGE_COUNT_WRITE` ## Review summary User reviews mostly describe the LiveChat app as generally good, but the majority report repeated stability and reliability issues, especially after updates. Key problems include startup crashes or splash-screen freezes, crashes when performing actions like creating tickets, and overall lag with sending or loading messages. Authentication is also unreliable, with random sign-outs and sign-in failures. Notification delivery and message loading are inconsistent, causing delays or missing messages. Some features (move chat to mobile, archive) are broken or non-functional. A minority appreciate the app's usefulness for social media support and mobile notifications when it works. ### Pros - Generally considered a good app with positive sentiment across multiple reviews. - Useful for social media support and customer service workflows. - Some users appreciate mobile notifications to stay connected away from a computer. ### Cons - Post-update startup crashes or splash-screen freezes. - Crashes during use (e.g., when creating tickets) and overall instability. - Persistent performance issues: slow sending/loading of messages and frequent hangs. - Authentication problems: random logouts and sign-in failures. - Notification and message delivery unreliability and broken features (move chat to mobile, archive). ## Similar extensions and apps - [Provide Support Live Chat](https://chrome-stats.com/d/com.providesupport.livechat) — 5,291 users, 3.67 / 5 - [Live Chat Software by ProProfs](https://chrome-stats.com/d/com.live2support) — 10,546 users, 3.67 / 5 - [Mobile Chat](https://chrome-stats.com/d/com.connectamobilechat.android) — 670 users - [LiveChat](https://chrome-stats.com/d/com.globalskillsmeet.livechat) — 134 users - [Lead Smart Connect GO](https://chrome-stats.com/d/com.leadsmartconnect.android) — 494 users - [LiveChat Mobile](https://chrome-stats.com/d/com.chatisfy.livechat.app) — 1,100 users - [Appy Pie LiveChat](https://chrome-stats.com/d/com.appypie.livechat) — 5,360 users, 3.40 / 5 - [ProProfs Live Chat](https://chrome-stats.com/d/com.live2support.chat) — 1,339 users - [User.com Live Chat](https://chrome-stats.com/d/com.user.androidapp) — 653 users - [Livecaller](https://chrome-stats.com/d/io.livecaller.app) — 286 users - [ConnextLive](https://chrome-stats.com/d/com.connextlive.agent) — 3 users - [5chat - Live chat for websites](https://chrome-stats.com/d/com.fivehub.fivechat) — 329 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/com.livechatinc.android)