# Supportworks

> Project collaboration, messaging, and SR (Maintenance Request) management all in one. A collaboration platform where teams come together.

Canonical page: [https://chrome-stats.com/d/com.linkthelab.supportworks](https://chrome-stats.com/d/com.linkthelab.supportworks)

## Overview

- **ID:** `com.linkthelab.supportworks`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** 링크더랩
- **Category:** BUSINESS
- **Downloads:** 4
- **Last updated:** 2026-06-26
- **First published:** 2026-06-26
- **Publisher country:** KR
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.linkthelab.supportworks)
- **Website:** [https://www.supportworks.co.kr](https://www.supportworks.co.kr/)
- **Privacy policy:** [https://www.supportworks.co.kr/privacy](https://www.supportworks.co.kr/privacy)

## Description

SupportWorks is a collaboration platform designed for corporate teams to manage their work in one place. From project progress and real-time messaging to maintenance requests (SRs) and Plan-Do-Act, we have gathered scattered work tools into a single mobile app.<br><br>SupportWorks ━━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>■ Key Features<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>▶ Real-time Messaging (1:1 / Group)<br><br>• Attach text, files, images, or voice<br><br>• Maintain context with replies; latest messages automatically displayed upon entering a chat room<br><br>• Register Plan-Do-Act directly from messages<br><br>▶ Maintenance Request (SR) Management<br><br>• Classify at a glance into 4 buckets: In Progress, Under Review, and Completed<br><br>• Multi-filters by company, contact person, and status + keyword search<br><br>• Two-way notes and 1-step replies between Colo (requester) and Link (contact person)<br><br>• HTML body rendering — view formatting, images, and links exactly as they are<br><br>• Immediate notification to the contact person when an SR is registered, modified, or a note is generated<br><br>▶ Plan-Do-Act (PDA)<br><br>• Convert tasks found in messages directly into action plans<br><br>• 3-step process: Plan → Do → Act Tracking<br><br>• Filter by progress status to view unfinished tasks at a glance<br><br>▶ Push Notifications<br><br>• Instant delivery of messages, SR registrations, edits, notes, and system events<br><br>• Automatic entry to the relevant screen via the notification tab (supports both background and closed states)<br><br>• Prevent omissions by sending simultaneously with email<br><br>▶ Project Collaboration<br><br>• Schedule management, weekly reports, AI assistant<br><br>• Separation of permissions for company and project members<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>■ Who is this app for?<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>• IT/SW companies operating regular maintenance with external partners<br><br>• SR operations organizations handling requests from callers (clients)<br><br>• Project-based teams with frequent inter-departmental collaboration<br><br>• Personnel requiring quick responses via mobile due to field deployments (data centers/call sites)<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>■ Usage Flow<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>1. Log in with the account received from the company administrator<br><br>2. Check ongoing projects and SR status on the home screen<br><br>3. Push notifications arrive when new messages or SR notes are received<br><br>4. Go directly to the relevant screen via the Notifications tab → Reply / Write Note<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>■ Security · Personal Information<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>• HTTPS encryption across all communications<br><br>• Company-level isolation — No access to data from other companies<br><br>• Permission-based SR lookup — 3 levels: Authorized Users / Company Members / General Users<br><br>• Privacy Policy and Account Deletion Procedures disclosed<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>■ System Requirements<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>• Android 5.0 (API 21) or higher<br><br>• Data / Wi-Fi connection required<br><br>• Allowing notification permissions is recommended for push notifications<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━<br><br>■ Inquiries<br><br>━━━━━━━━━━━━━━━━━━━━━━━━━━━

## Rankings

- #2,984,529 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.linkthelab.supportworks)