# I'm Lebara - Customer area

> Official Lebara Spain app

Canonical page: [https://chrome-stats.com/d/com.lebara.milebara](https://chrome-stats.com/d/com.lebara.milebara)

## Overview

- **ID:** `com.lebara.milebara`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** MASORANGE
- **Category:** COMMUNICATION
- **Downloads:** 266,059
- **Rating:** 3.30 / 5 (13,151 ratings)
- **Last updated:** 2026-09-21
- **First published:** 2026-07-27
- **Publisher country:** ES
- **Data as of:** 2026-09-23
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.lebara.milebara)
- **Privacy policy:** [https://lebaraspain.es/informacion-legal](https://lebaraspain.es/informacion-legal)

## Description

I'm Lebara is the official app for Lebara Spain customers, designed to simplify mobile account management. With this app, users can effortlessly monitor their data, calls, and SMS usage, check active add-ons, and perform a variety of line management tasks directly from their phone.

Additionally, the app enables quick top-ups and includes an easy-to-use widget to track balance at a glance. Accessing the app requires only your mobile number and an I'm Lebara password, with convenient options to reset or retrieve your password as needed. Manage your Lebara lines on the go with ease and confidence using I'm Lebara.

## Rankings

- #138,764 — Overall

## Review summary

Users consistently report that the 'I'm Lebara' app frequently crashes and prevents topping up, leading many to top up only in person. The app has poor customer service, is difficult to contact, and lacks key features such as accurate balance and activity viewing. Many prefer the previous app version for its reliability and auto-renewal options. While coverage in Spain is good, roaming data failures and recent network upgrades have caused significant issues, making the app frustrating and unreliable for many users.

### Pros

- Coverage is very good in Spain.
- The previous version of the app was easier to use, with features like auto-renewal and easier top-up.
- Steps have been taken to improve the app recently.

### Cons

- Frequent crashes and app stopping unexpectedly.
- Top up functionality is broken or very difficult; many users can't top up via the app.
- Poor customer service and difficulty contacting support.
- App often doesn't open or requires updates even on up-to-date systems.
- Features like viewing balance, call history, and activity are missing or outdated.
- Issues with roaming data packages not working, causing frustration when abroad.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.lebara.milebara)