Reviews of KFC Qatar - Order food online
List of user reviews and ratings for KFC Qatar - Order food online
Total ratings
4.48
(Rating count:
10,928)Review summary
Users appreciate the fast delivery, convenience of ordering ahead, and the rewards system, which enhances the overall experience. Positive feedback also highlights good service at some branches. However, common issues include technical glitches affecting points and orders, problematic payment options, and app performance problems like lag and buggy UI. Users also face difficulties in customizing orders and report poor customer service, especially concerning refunds and complaint handling. Addressing these issues could greatly improve user satisfaction.
Pros
- Fast and timely delivery service appreciated by many users.
- Convenient ordering process allowing users to skip queues and pre-order meals.
- Users like the rewards and points system to redeem free food.
- Good customer service experiences reported at specific branches.
- App offers a variety of options and family-friendly offers.
Cons
- Technical issues such as orders disappearing or points not being credited or restored properly.
- Poor payment system integration, especially with Google Pay and card payments.
- Difficulty in customizing orders leading to extra charges and user frustration.
- App performance problems including lag, UI not optimized, and touch input delays.
- Customer service inadequacies reported, including delayed refunds and poor response to complaints.
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User reviews
Recent rating average:
3.80
All time rating average:
4.48
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-02-03 |  | | Very fast service and clean |
| 2025-01-21 |  | | There's no snackbox from the option in their app. I love snackbox than the epic meal. I hope you add snackbox as another option when using the app. |
| 2025-01-20 |  | | Barwa village branch is the best! very grateful to Ms. Han for her professional and generous dealing. 😬 |
| 2025-01-19 |  | | Good and faster delivery |
| 2025-01-18 |  | | I really love it this app . I can skip to the queue .thanks to ms. Barsha in kfc mall of Qatar who implemented this. She deserve the best. Thank you |
| 2025-01-18 |  | | It's convenient for me because i Will not fall in the line. Once I reach in the KFC food chain my meals is already prepared. 😍 |
| 2025-01-14 |  | | Good food and service |
| 2025-01-09 |  | | good but most of time cheese didn't mault properly |
| 2025-01-04 |  | | Don't use this app 1000 coins missing my account already complain call center but still not returning west and fraud 🤥 |
| 2024-12-31 |  | | Not deliver in corect time, we are wetting 1;30 hour but they are not response and we call also bit not received, we are Hungry, can,t stay long time without food |
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