# KBL Care

> Track and manage STP pump commissioning and complaints in real time

Canonical page: [https://chrome-stats.com/d/com.kbl.kblcare](https://chrome-stats.com/d/com.kbl.kblcare)

## Overview

- **ID:** `com.kbl.kblcare`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Kirloskar Brothers Limited
- **Category:** PRODUCTIVITY
- **Downloads:** 156
- **Last updated:** 2026-06-27
- **First published:** 2026-06-27
- **Publisher country:** IN
- **Data as of:** 2026-09-19
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.kbl.kblcare)
- **Website:** [https://www.kirloskarpumps.com/](https://www.kirloskarpumps.com/)
- **Privacy policy:** [https://www.kirloskarpumps.com/mobile-application-terms-of-use/](https://www.kirloskarpumps.com/mobile-application-terms-of-use/)

## Description

STP Service Management App is a comprehensive mobile solution designed to streamline the commissioning and complaint management process for Submersible Turbine Pumps (STP). Built on a robust and scalable platform, the app enables real-time tracking, efficient service execution, and seamless integration with backend CRM systems.<br><br>This application is specifically designed for Service Managers, Zonal Service Managers, Authorized Service Centers (ASC), and their field technicians to manage service operations effectively and transparently.<br><br>Key Features<br><br>🔹 Real-Time Request Management<br>Track and manage commissioning and complaint requests with real-time status updates. View pending, in-progress, and completed requests in a structured and easy-to-use dashboard.<br><br>🔹 Seamless CRM Integration<br>All activities are synchronized with the central CRM system, ensuring accurate and up-to-date information across platforms. Avoid duplicate entries and maintain data consistency.<br><br>🔹 End-to-End Service Workflow<br>Manage the complete lifecycle of service requests:<br><br>Request tracking<br>FCR (Field Complaint Report) creation and updates<br>REF (Repair Estimate Form) creation, approval, and tracking<br><br>🔹 Smart Validation &amp; Process Control<br>Built-in validations ensure proper workflow execution:<br><br>Prevent duplicate FCR creation<br>Control REF creation based on approval/rejection status<br>Enforce business rules for service closure and approvals<br><br>🔹 Geo-Location Capture<br>Capture accurate site location details (latitude &amp; longitude) during service visits. Auto-fetch address details including city, district, state, and PIN code for improved accuracy.<br><br>🔹 Digital Documentation &amp; Signature<br>Upload service reports and capture customer signatures digitally within the app, eliminating paperwork and improving turnaround time.<br><br>🔹 Inventory &amp; Warranty Tracking<br>Monitor spare parts consumption under warranty services. Track material usage.<br><br>🔹 Role-Based Access Control<br>Secure and controlled access based on user roles:<br><br>Service Managers: Monitor, approve, and manage service operations<br>Zonal Managers: Regional visibility and approvals<br>ASCs &amp; Technicians: Execute and update service tasks<br><br>🔹 Offline Capability &amp; Field-Friendly Design<br>Designed for field operations with a simple, intuitive interface that ensures ease of use for technicians and service teams.<br><br>🔹 Reports &amp; Insights<br>Generate and download reports for performance tracking, service efficiency, and inventory consumption analysis.<br><br>Business Benefits<br>Improved service efficiency and faster request resolution<br>Reduced manual errors through digital data capture<br>Enhanced transparency and accountability<br>Real-time visibility of field operations<br>Better inventory and warranty management<br>Improved customer satisfaction through faster response

## Rankings

- #1,815,778 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.kbl.kblcare)