# Jitbit Helpdesk > Mobile helpdesk for Jitbit - manage support tickets on the go Canonical page: [https://chrome-stats.com/d/com.jitbit.helpdesk2](https://chrome-stats.com/d/com.jitbit.helpdesk2) ## Overview - **ID:** `com.jitbit.helpdesk2` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** Jitbit - **Category:** BUSINESS - **Downloads:** 20,935 - **Rating:** 3.00 / 5 (104 ratings) - **Version:** 10.6 - **Last updated:** 2026-06-06 - **First published:** 2016-09-07 - **Publisher country:** LV - **Size:** 85 MB - **Data as of:** 2026-09-16 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.jitbit.helpdesk2) - **Website:** [https://www.jitbit.com/helpdesk/](https://www.jitbit.com/helpdesk/) - **Privacy policy:** [http://www.jitbit.com/privacypolicy/](http://www.jitbit.com/privacypolicy/) ## Description Access Jitbit Helpdesk from anywhere with the official Chrome extension. Manage tickets on the go, respond quickly, and keep your team in sync with real-time updates across SaaS and self-hosted deployments. Key features include full ticket management (filters, search, status changes), canned responses, knowledge base integration, AI-powered reply assistance, and secure access with optional PIN or biometric safeguards. It delivers a modern, fast, and secure experience for customer support teams. ## Rankings - #427,262 — Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.CAMERA` - `android.permission.FOREGROUND_SERVICE` - `android.permission.INTERNET` - `android.permission.POST_NOTIFICATIONS` - `android.permission.READ_APP_BADGE` - `android.permission.RECEIVE_BOOT_COMPLETED` - `android.permission.RECORD_AUDIO` - `android.permission.SYSTEM_ALERT_WINDOW` - `android.permission.USE_BIOMETRIC` - `android.permission.USE_FINGERPRINT` - `android.permission.VIBRATE` - `android.permission.WAKE_LOCK` - `com.anddoes.launcher.permission.UPDATE_COUNT` - `com.google.android.c2dm.permission.RECEIVE` - `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE` - `com.htc.launcher.permission.READ_SETTINGS` - `com.htc.launcher.permission.UPDATE_SHORTCUT` - `com.huawei.android.launcher.permission.CHANGE_BADGE` - `com.huawei.android.launcher.permission.READ_SETTINGS` - `com.huawei.android.launcher.permission.WRITE_SETTINGS` - `com.jitbit.helpdesk2.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION` - `com.majeur.launcher.permission.UPDATE_BADGE` - `com.oppo.launcher.permission.READ_SETTINGS` - `com.oppo.launcher.permission.WRITE_SETTINGS` - `com.sec.android.provider.badge.permission.READ` - `com.sec.android.provider.badge.permission.WRITE` - `com.sonyericsson.home.permission.BROADCAST_BADGE` - `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE` - `me.everything.badger.permission.BADGE_COUNT_READ` - `me.everything.badger.permission.BADGE_COUNT_WRITE` ## Review summary Multiple user reviews highlight that while the Jitbit Helpdesk desktop version is solid, the Android app suffers from major issues such as unreliable notifications, frequent login problems, high battery usage, and missing crucial features like knowledge base access. Users find the app to be essentially a poorly wrapped web interface that lacks polish, usability, and important functionalities, making it frustrating and less productive for mobile work. However, users appreciate the basic ticket management and canned responses and believe improvements could make the app more useful for remote support. ### Pros - The desktop browser version of Jitbit Helpdesk is effective, efficient, and intuitive, serving as a good benchmark for the app. - The mobile app allows remote work and helps users manage tickets when away from their computers. - The app has a helpful canned responses feature, which could be improved. - The app offers basic ticket management features like tag search and filtering, although some functionalities are missing or broken. ### Cons - Notifications do not work or are unreliable, which is critical for timely ticket management and on-call work. - Frequent login issues, including inability to stay logged in and repeated prompts to enter credentials, especially problematic with MFA enabled. - The app behaves like a poorly wrapped web app, leading to a bad user experience and limited offline functionality. - Battery consumption is high, making the app less efficient for daily mobile use. - Key features like knowledge base access and multi-ticket selection available on the web version are missing in the app, reducing its utility. ## Similar extensions and apps - [Deskpro](https://chrome-stats.com/d/com.deskpro.app.horizon) — 2,181 users, 2.86 / 5 - [Jet Desk](https://chrome-stats.com/d/com.jetboosters.jetdesk) — 9 users - [OrgGen HelpDesk](https://chrome-stats.com/d/com.orggencrm.helpdesk) — 13 users - [Teamwork Desk](https://chrome-stats.com/d/com.teamwork.mobile.desk) — 17,184 users, 2.67 / 5 - [KT-Helpdesk](https://chrome-stats.com/d/com.keestrack.helpdesk) — 5 users - [Quickdesk: Helpdesk Tickets](https://chrome-stats.com/d/com.quickdesk.app) — 8 users - [HelpdeskPlus](https://chrome-stats.com/d/cz.simeanet.helpdeskplus) — 1 users - [IT Helpdesk](https://chrome-stats.com/d/com.cbsl.ithelpdesk) — 221 users - [Helpdesk System](https://chrome-stats.com/d/rifcloud.helpdesk.helpdesk) — 4 users - [Helptal](https://chrome-stats.com/d/com.helptal.agent) — 1 users - [TickET](https://chrome-stats.com/d/com.endesyc.ticket) — 10 users - [JH HelpDesk](https://chrome-stats.com/d/com.jaleel_holdings_helpdesk) — 46 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/com.jitbit.helpdesk2)